Customer Service Representative Mid Florida

4 weeks ago

Ocoee, United States Hubbard Construction Company Full time

100 Years of Experience at Work for You

Since 1920, the professional men and women of Hubbard Construction have literally paved the way for hundreds of public and private projects that have supported Florida's rise to prominence.

Hubbard is one of Florida's largest heavy civil construction companies. We are proud to be a part of Florida's history and we are eager to continue to serve the Florida market and beyond.

The scope of Hubbard's work includes complex highway projects, site development, paving, utility and drainage systems, surveying, RAP and hot mix sales, and state-of-the-art bridge building. We provide multiple delivery systems in design-build, bid-build, public/private-partnerships and design-build finance.

Hubbard Construction's parent company, Eurovia, operates through a network of 330 agencies and 770 production sites, in 17 countries around the world.

**General Description**

This position at Hubbard Construction Company will provide customer service support for our Mid Florida Materials Roll-Off Division. The customer service representative will be responsible for providing customer support, document reviewing, and data entry in a fast-paced environment.

**Key Duties**
- Schedule incoming service requests by creating work orders into system
- Route and track submittals, verify purchase orders, and tag work orders in various customer portals
- Resolve any customer issues and manage composure in escalating situations
- Respond to customer inquiries in a professional and timely manner
- Collaborate with other team members and assist other CSRs with overflow
- Occasionally help accounting with invoice collections and service billing discrepancies
- Business casual and conservative attire
- Other office duties as assigned and requested

Requirements and skills
- Strong PC Skills and basic excel knowledge
- Ability to multi-task, prioritize, and manage time effectively
- Handle a high volume of requests in a fast-paced environment
- Follow communication procedures, guidelines, and polices

**Qualification Requirements**
- **General.** To perform this job successfully, an individual must be able to perform each Key Duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- **Education and Experience.** This position typically is not an entry-level job, as it requires demonstrable previous experience in an administrative assistant or customer service role. A high school diploma or general education degree (GED) is preferred. Three years general office experience preferred. Must be able to understand work directions and communicate effectively with job site supervisors and fellow employees. Excellent written and verbal communication skills. Must be well organized and detail oriented. Must be able to work with constant interruption. Must be proficient with MS Office to include Word, Excel and PowerPoint.
- **Physical Demands.** The following physical demands are representative of those that must be met by a Customer Service Representative to successfully perform the essential functions of this job.
- Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day. Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties.
- Ability to sit for extended periods of time.
- Continuous use of computer and phone

**Work Environment.** The work environment characteristics described below are representative of those that a Customer Service Representative encounters while performing the essential functions of this job.
- Work is performed predominately indoors.
- Work environment periodically exposes the employees to elevated levels of noise, grease, and dust that is typically associated with a construction project.
- Employee occasionally works near heavy equipment and moving machinery.
- Some exposure to a variety of substances commonly found on construction sites such as form oil, grease, curing compounds, gasoline, diesel fuel and ready mixed concrete.

**We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.**

**We promote a Drug-Free Workplace.

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