Property Field Claims Representative

2 weeks ago

Santa Clarita, United States Farmers Insurance Group Full time

**We are Farmers**

We aremore than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

**Farmers is the place for you if you are looking for the following**:

- Paid training through the award winning and industry leading University of Farmers.
- Flexibility and independence to work outside the confines of a desk job.
- Total Rewards benefits package, 401K, and a competitive starting salary.
- Rapid growth potential and management opportunities for success-oriented people through education, mentorship programs, and inspirational leadership at a company of which you can be proud.

**Our Field Property Claims Adjusters will**:

- Conduct virtual and field-based investigations by visiting policyholders’ homes to investigate property damage.
- Use claims handling software, a company car and laptop to determine claims related damage and write estimates in a paperless environment.
- Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times.
- Use strong customer service skills to negotiate with policyholders to settle the claim.

**If you have the following**:

- High School diploma or equivalent required. Bachelors Degree preferred.
- Excellent customer service and communication skills.
- Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss.
- Outgoing personality that would enjoy interacting with a wide variety of people that include policyholders, claimants, agents, witnesses, and fraud investigators.
- Climb ladders to inspect roofs as well as access small, confined spaces (crawlspaces, attics) that have been damaged.

**Physical actions**:
Bending, pulling, pushing, climbing, reaching, standing, key-entering, walking, kneeling, seeing, sorting and Carrying up to 20 lbs.

Speaking, reading and writing (English).

**Physical environment**:
Required job duties are normally performed in a climate-controlled office environment, but with exposure to some or all of the following environments when in the field:

- Uncontrolled outside environmental conditions
- Excessive noise levels
- Chemicals Chemical/Biological conditions
- Moving mechanical parts
- Areas considered dangerous
- Conditions which could affect the respiratory system or skin such as: fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.

**Experience needed**:

- Customer service experience, preferably in a retail environment
- Construction or Insurance experience highly desirable and preferred
- Must achieve minimum passing score on all claims training exams

**Special skills needed**:

- Excellent communication skills - both written and oral
- Computer skills - MS Word, Excel, Outlook
- Valid driver's license

**Benefits**
- Farmers offers a competitive salary commensurate with experience, qualifications and location.
- CA Only: $25.04 - $39.82
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Company vehicle
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance

Job Location(s): US - CA - Santa Clarita, US - CA - Northridge, US - CA - WoodlndHil-Cnga

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

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