Customer Service Manager

2 weeks ago

Florence, United States SAM CARBIS SOLUTIONS GROUP LLC Full time

Do you want to be an integral part of an organization’s growth strategy? Do you thrive being part of a team that lives out their mission every day, invests in community and has fun along the way? Do you often think, How can we make this more effective and a better experience? If so, this Customer Service Manager position may be the right opportunity for you

The Customer Service Manager plays a vital role on the team, reporting to the Director of Sales. This position supervises a team of customer service representatives, supporting their growth to provide an incredible customer experience for both internal and external customers, while also improving workflows and operational efficiencies. The Customer Service Manager will also oversee the day-to-day operations of the customer service department.

As a successful Customer Service Manager, you will:

- Build long standing relationships with internal and external customers that trust you
- Consistently grow as a Customer Service Manager while focusing on optimizing effective workflow processes, systems and solutions for the organization
- Have an ideal opportunity to develop a top-notch Customer Service team
- Build relationships and partner with cross functional team members to provide an exceptional customer service experience

Customer Service Manager core responsibilities include:

- Developing and implementing process and procedures to improve operational efficiency.
- Planning, directing, supervising, and coordinating work activities of direct reports
- Manages the customer service operations, which deals directly with customers and is the first point of contact
- Develop, track and report key performance measurements for the customer service department

We know as our employee, that you need to be taken care of too. We provide our successful Customer Service Manager:

- ** Training and Development - **Our employees receive ongoing role-based training to provide meaningful opportunities for growth
- **Compensation **A competitive salary
- **Generous 401(k) program**:

- **Health benefits to support your physical well-being **Health, Dental, Vision and Life Insurance and a generous time off package

Customer Service Manager Qualifications:

- 3-5+ years of prior management and customer service experience
- Proficient in Intermediate Math with Working experience with Excel and Gantt charts
- Proficient in Microsoft Office
- Experience with customer relationship management (CRM) software, Pipedrive a plus
- Exceptional problem-solving skills, self-motivated and highly organized

Salary range: 55-65k depending on experience, education, and proficiency

Schedule: Monday through Friday, 8 am - 5 pm- Equal opportunity employer and drug-free workplace.

  • Customer Service Representative

    3 weeks ago

    Florence, United States Automotive Service Products Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information.Responsibilities:Handle customer inquiries and complaintsProvide information about our products and servicesTroubleshoot and resolve product issues and concernsDocument and...

  • Customer Service Representative

    2 weeks ago

    Florence, United States Automotive Service Products Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information.Responsibilities:Handle customer inquiries and complaintsProvide information about our products and servicesTroubleshoot and resolve product issues and concernsDocument and...

  • Customer Service Representative

    2 weeks ago

    Florence, United States Johnson Service Group Full time

    Job DescriptionJob Description ·Job Description** Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Customer Care Representative 1 to fill a nine-month assignment in the West Mobile, AL area.Date: 06/04/2024Job Title: Customer Care Representative 1Work Location: West Mobile,...

  • Customer Care Specialist

    7 days ago

    Florence, United States Terminix Service, Inc. Full time

    **Terminix Service Inc** has the opportunity to add a member to the office team for a **full time Customer Care Specialist. **All work in performed in the Florence Branch office.** - You're comfortable talking to people. You are not bothered by offering the services that your customers need to make their lives comfortable and pest free. - You are seeking...

  • Customer Care Specialist

    3 weeks ago

    Florence, United States Terminix Service, Inc. Full time

    Job DescriptionJob DescriptionTerminix Service Inc has the opportunity to add a member to the office team for a full time Customer Care Specialist. All work in performed in the Florence Branch office.Apply for this job if:You're comfortable talking to people. You are not bothered by offering the services that your customers need to make their lives...

  • Customer Care Specialist

    2 weeks ago

    Florence, United States Terminix Service, Inc. Full time

    Job DescriptionJob DescriptionTerminix Service Inc has the opportunity to add a member to the office team for a full time Customer Care Specialist. All work in performed in the Florence Branch office.Apply for this job if:You're comfortable talking to people. You are not bothered by offering the services that your customers need to make their lives...

  • Customer Service Representative

    4 weeks ago

    Florence, United States Sun Technologies Full time

    Job Title : Customer Service Representative Required Skills : Responsible for successfully managing large amounts of orders through both inbound and outbound calls Location : Florence,Kentucky **Job Description** **Customer Service Representative:** * As a healthcare customer service representative, you will be responsible for successfully managing large...

  • Customer Service Specialist

    2 months ago

    Florence, United States Rollins Full time

    ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO17581 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. At Orkin, we provide the most accurate,...

  • Customer Service Advocate

    3 weeks ago

    Florence, United States Mazak Full time

    Description Mazak Corporation is looking for a Customer Service Advocate to join the North Central Region at our National Technology. This position is responsible for improving the customer service experience by acting as a liaison between the service team and customers along with supporting the service team internally through the following responsibilities...

  • Customer Service Advocate

    2 weeks ago

    Florence, United States Mazak Full time

    Description Mazak Corporation is looking for a Customer Service Advocate to join the North Central Region at our National Technology. This position is responsible for improving the customer service experience by acting as a liaison between the service team and customers along with supporting the service team internally through the following responsibilities...

  • Customer Service

    2 weeks ago

    Florence, United States FYX Fleet Roadside Assistance Full time

    Who We Are:: FYX, located in Florence, KY, is a leading provider of emergency roadside assistance for the intermodal and over-the-road transportation industries, offering expedited service and preventative maintenance protection to company fleets and owner operators alike. We specialize in timely emergency service, getting equipment back on the road, fast....

  • Customer Service Analyst

    3 weeks ago

    Florence, United States Citi International Financial Services, LLC Full time

    **Overview** Our employees are energetic and dedicated individuals who work in a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Our employees serve as the human voice and personality behind the Citi brand as they provide quality...

  • Customer Service Analyst

    3 days ago

    Florence, United States Citi International Financial Services, LLC Full time

    **Overview** Our employees are energetic and dedicated individuals who work in a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Our employees serve as the human voice and personality behind the Citi brand as they provide quality...

  • Customer Service Representative

    3 weeks ago

    Florence, United States CNG Holdings, Inc Full time

    Job Description: General Function / Summary: As a financial services leader, we strive to make a difference in our customers' lives & the communities we serve. Our Customer Service Representatives are a front-line brand ambassador representing Check N Go or Allied Cash Advance, both part of the CNG Holdings, Inc., family of companies. Our Customer Service...

  • Customer Service

    4 weeks ago

    Florence, United States Buckman Agency LLC Full time

    Job DescriptionJob DescriptionDont wait, take the next step in your career today. Buckman Agency LLC in Florence, Kentucky, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building...

  • Customer Service Rep

    4 weeks ago

    Florence, United States Books-A-Million Full time

    Location: Customer Service Rep in Florence, AL at Books-A-Million, Inc. **Location:** **Experience:** Not Specified **Job Description** Job Overview: **Under the direction of the Sr. Manager of Customer Service, the Customer Service Representative will operate by Books-A-Million (BAM) policies, procedures, workflows, and performance standards. The CSR I...

  • Customer Service Associate

    3 weeks ago

    Florence, United States Valor Full time

    The Customer Service Associate provides excellent customer service and supports their manager in meeting store operational, sales and profitability objectives. The Customer Service Associate serves our customer's needs by being well trained, friendly and responsive while following company procedures and policies. Customer Service Associates help to serve...

  • Customer Service Associate

    2 weeks ago

    Florence, United States Valor Full time

    The Customer Service Associate provides excellent customer service and supports their manager in meeting store operational, sales and profitability objectives. The Customer Service Associate serves our customer's needs by being well trained, friendly and responsive while following company procedures and policies. Customer Service Associates help to serve...

  • Customer Service Representative

    3 weeks ago

    Florence, United States U-Haul Full time

    Location: 369 N Irby St, Florence, South Carolina 29501 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 days ago

    Florence, United States U-Haul Full time

    Location: 1520 Florence Blvd, Florence, Alabama 35630 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...