Customer Service Associate

4 months ago

Florence, United States Valor Full time

The Customer Service Associate provides excellent customer service and supports their manager in meeting store operational, sales and profitability objectives.

  • The Customer Service Associate serves our customer's needs by being well trained, friendly and responsive while following company procedures and policies.
  • Customer Service Associates help to serve our customer needs and requirements, resulting in satisfied, repeat customers.
  • They help their managers maintain inventory, cash, and forms according to company requirements.
  • They greet and thank our customers on each visit and service our customers in a fast and friendly manner.
  • Customer Service Associates make sure all shift tasks are completed and assist in maintaining the "Valor Way" cleanliness and customer service standards at their location.
  • Reports for work at scheduled time, with a clean, neat, well-groomed appearance and in uniform with name tag and ready to meet and serve our customer's needs.
  • Count and verify starting cash and inventory to make sure it agrees with the last shift cashier.
  • Greet every customer pleasantly, with a smile and positive attitude, and always offer ways to assist them, such as using pumps, locating merchandise, and thanking them, so they will return to the location as a loyal customer.
  • Match customer sale on pumps with pump number and amount on cash register to assure accuracy, complete total sale and collect proper amount and return appropriate change to customer by counting it to them in a friendly manner.
  • Count all cash and change accurately so your shift report forms will balance with sales and our customers and the company receive fair, honest results.
  • Complete all cleaning tasks assigned such as windows, doors, counters, floors inside and out, restrooms, food service areas, merchandise shelves.
  • Restock shelves, racks, coolers and food service programs with merchandise at the beginning, during, and the end of the shift as needed to provide our customers the products that they want.
  • Work at a rapid pace totaling customer orders, counting change, supplying other products to keep the customer's time brief and so there is no line of waiting customers.
  • Provide outstanding service to customers, serve as a role model for other employees, and make customer service a number one priority.
  • Monitor all areas of the property during the shift to maintain safety, cleanliness, adequate product, service standards, and integrity.
  • Know and follow all safety and environmental procedures and policies.
  • Know and able to perform every task within the store and station needed on shifts.
  • Complete all assigned Shift Sheet tasks and activities as required to meet the "Valor Way" standards.
  • Follow all company policies and State and Federal Laws dealing with the sale of alcohol beverages and tobacco products.
  • Help the Store Manager control work hours and overtime by working assigned hours based on the location's weekly work schedule.
  • Help resolve customer complaints and problems quickly and effectively.
  • Complete all shift reports accurately, neatly, and timely to meet company standards.
  • Maintain a calm, poise and friendly demeanor when dealing with rude customers or unpredictable situations.
  • Work independently without constant supervision to maintain a level of service that will produce great customer satisfaction.
  • Perform all tasks, such as handling large amounts of cash and merchandise, in a careful, organized, honest and responsible way so reports balance and are completed accurately and on time.
  • Follow all money policies and procedures including safe drop and cash drawer policies.
  • Control the use of No Sales, Voids, and Canceled Sales on your shifts.
  • Other duties as may be assigned/needed
  • Be able to work all assigned shifts.
Requirements
  • Must have a customer-centric, friendly, service attitude
  • Ability to stand at register for up to 8 hours at a time to serve customers
  • Ability to perform basic math functions (adding, subtracting, multiplying, dividing, fractions, percentages); understanding volume, pounds, etc.is required
  • Ability to stoop, bend, stretch, reach, stack, and lift inventory weighing up to 40 pounds to stock, inventory, and sell merchandise and keep the kiosk/store/station/lot clean
  • Ability to hear, understand, and respond to requests and to communicate information clearly using the English language
  • Ability to use POS (cash register and pump controls)
  • Must have a strong work ethic and be able to cooperate and get along with co-workers

  • Part Time Store Associate

    15 hours ago

    Florence, Kentucky, United States Gordon Food Service Full time

    Job SummaryGordon Food Service is seeking a Part Time Store Associate to join our team. As a Part Time Store Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with sales and inventory management.Key ResponsibilitiesProvide superior customer service to customers,...

  • Customer Service Associate

    2 months ago

    Florence, United States Value City Furniture Full time

    ** Customer Service Associate** *Share by Email* Location: VCF FLORENCE #125 At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journeyan adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The...

  • Customer Service Associate

    2 months ago

    Florence, United States Raising Cane's Chicken Fingers Full time

    **Customer Service Associate** Florence, Kentucky **BENEFITS** **Voluntary** * Dental * Vision * Supplemental Life Insurance * Pet Insurance * 401(k) With Employer Match (age 21 & older) * Crewmember Assistance Program * Discounted Online Education Opportunities * Free Resources For Furthering Your Education **full-time** * Medical & Pharmacy * Benefits...

  • Customer Service Representative

    1 week ago

    Florence, South Carolina, United States Terminix Service, Inc. Full time

    About the RoleTerminix Service, Inc. is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our office team, you will be responsible for providing exceptional customer service to our clients and helping to drive business growth.Key ResponsibilitiesCustomer Service: Handle medium to high call...

  • Customer Service Representative

    4 months ago

    Florence, United States Automotive Service Products Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information.Responsibilities:Handle customer inquiries and complaintsProvide information about our products and servicesTroubleshoot and resolve product issues and concernsDocument and...

  • Customer Service Representative

    1 week ago

    Florence, South Carolina, United States TERMINIX SERVICE COMPANY INC Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist. As a key member of our office team, you will be responsible for providing exceptional customer service, building strong relationships with our clients, and driving business growth through sales and account management.Key...

  • Sales Associate

    16 hours ago

    Florence, South Carolina, United States Hope Thrift LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Hope Thrift LLC. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with sales and inventory management.Key ResponsibilitiesProvide a welcoming and...

  • Sales Associate

    9 hours ago

    Florence, South Carolina, United States Kimbrell's Furniture Full time

    {"Job Title": "Sales Associate", "Job Description": "Key ResponsibilitiesProvide exceptional customer service, ensuring a positive experience for all customers.Assist customers in finding the perfect furniture solutions, providing product knowledge and recommendations.Meet and exceed sales targets, driving revenue growth and contributing to the success of...

  • Sales Associate

    6 days ago

    Florence, South Carolina, United States Hope Thrift LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Hope Thrift LLC. As a Sales Associate, you will play a vital role in providing exceptional customer service, maintaining a clean and organized store environment, and contributing to the overall success of our retail operations.Key ResponsibilitiesProvide a...

  • Customer Service Associate

    2 weeks ago

    Florence, Kentucky, United States Tom Gill Chevrolet Full time

    Position Title: Customer Experience RepresentativeReporting To: Customer Experience ManagerCompensation: Competitive hourly wageWork Schedule: Flexible hours with rotating SaturdaysExperience Required: Previous experience in customer service is preferredOverview: Greets customers with a friendly and welcoming demeanor Assists customers and guides them to the...

  • Sr. Associate Customer Service

    2 months ago

    Florence, South Carolina, United States Otis Elevator Company Full time

    Date Posted: Country:United States of AmericaLocation:OT541: TFP - Florence, SC 1500 Otis Way, Florence, SC, 29501 USAAbout OtisOtis Elevator Company is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen3Core elevators, energy-saving ReGenTM drives and NCE "green"...

  • Part-Time Sales Associate

    7 days ago

    Florence, Kentucky, United States Great Lakes Ace Hardware Full time

    Job SummaryThis is a part-time sales associate position located at a retail store. The primary responsibilities of this role are to provide exceptional customer service, generate sales, merchandise products, and support the store management team.Key ResponsibilitiesProvide outstanding customer service by greeting customers, answering questions, and assisting...

  • Seasonal Cashier Associate

    4 days ago

    Florence, South Carolina, United States Burlington Full time

    About the RoleBurlington Stores, Inc. is seeking a skilled Cashier Associate to join our team. As a Cashier Associate, you will be the face of our company, responsible for delivering exceptional customer service and creating a positive shopping experience for our customers.Key ResponsibilitiesCustomer Service: Provide outstanding customer service, addressing...

  • Part-Time Sales Associate

    12 hours ago

    Florence, Kentucky, United States Great Lakes Ace Hardware Full time

    Job SummaryThis is a part-time sales associate position located at a retail store. The primary responsibilities of this role are to provide exceptional customer service, generate sales, merchandise products, and support the store management team.Key ResponsibilitiesProvide outstanding customer service by greeting customers, answering questions, and assisting...

  • Customer Service Representative

    17 hours ago

    Florence, Kentucky, United States Valor Full time

    Customer Service Associate Job DescriptionAt Valor, we're committed to providing exceptional customer experiences in our stores. As a Customer Service Associate, you'll play a vital role in delivering outstanding service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Customer Service: Provide friendly,...

  • Customer Service Representative

    1 week ago

    Florence, South Carolina, United States Burlington Full time

    Burlington is seeking a skilled and enthusiastic Cashier Associate to join our team. As a key member of our sales floor, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Customer Service: Provide a positive and professional attitude to deliver excellent...

  • Customer Service Representative

    1 week ago

    Florence, South Carolina, United States Lidl Full time

    **About Lidl**Lidl is a global retail company that operates over 30 countries. We are committed to providing our customers with high-quality products at affordable prices.**Job Summary**We are seeking a highly motivated and customer-focused Store Associate to join our team. As a Store Associate, you will be responsible for providing excellent customer...

  • Customer Service Representative

    19 hours ago

    Florence, South Carolina, United States Food Lion Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Front End team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.Key...

  • Rural Carrier Associate

    2 weeks ago

    Florence, South Carolina, United States US Postal Service Full time

    **Job Summary**As a Rural Carrier Associate with the US Postal Service, you will be responsible for delivering mail and packages to customers along a prescribed rural route. This role requires a high level of customer service and attention to detail.**Key Responsibilities:**Deliver mail and packages to customers along a designated rural routeProvide...

  • Customer Service Representative

    4 weeks ago

    Florence, United States Associates Asset Recovery Full time

    Associates Asset Recovery is looking to interview and hire qualified candidates! AAR is more than a job it is a family. This family works to build lasting careers that will benefit you and your families. We offer competitive pay and comprehensive benefits. What is a Customer Service Representative? A Customer Service Representative is a valued member of the...