Training Instructor I

4 weeks ago

Winchester, United States Navy Federal Credit Union Full time

**Overview**

**Responsibilities**
- Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements - Participates in
- Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance - Basic research/review
- Create reference and support tools that reinforce training - Narrow scope
- Develop and enhance training content and technique to ensure that learning objectives meet training requirements - Basic/Routine
- Facilitate classroom interactions to ensure optimum engagement levels from participants
- Identify and recommend new and novel training approaches and modalities
- Implement most effective instructional approach via virtual instructional led training (VILT) or instructional led training (ILT) - Basic
- Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings
- Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods
- Manage preparation of training materials, resources and course content from conception through production stages - Basic
- Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training - Narrow scope
- Respond to and resolve training related issues and inquiries - Basic
- Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved - Basic research/review
- Train employees on the concepts, products, policies, procedures and equipment used in the position
- Conduct research and analysis of requirements and processes - Basic research/review
- Identify and develop recommendations for business process improvement - Basic research/review
- Measure, develop, mentor and counsel trainees
- Set performance standards and expectations - Narrow scope
- Perform other duties as assigned

**Qualifications**
- Ability to adapt to fluctuating work-flow
- Ability to compile, organize and present information clearly and concisely
- Exposure to classroom instruction and/or facilitation for individuals or groups
- Exposure to working and participating in cross-functional, multi-dimensional teams and projects
- Basic skill to successfully influence, lead and/or guide others towards goals
- Effective database and presentation software skills
- Effective organizational, planning and time management skills
- Effective research, analytical, and problem solving skills
- Effective skill capturing and translating processes and requirements into easily understood terms
- Effective skill collaborating with various external and internal technical and/or functional contacts
- Effective skill communicating with all levels within an organization
- Effective skill interacting tactfully and effectively in difficult situations
- Effective skill speaking and/or presenting in front of groups in a professional setting
- Effective verbal and written communication skills
- Effective word processing and spreadsheet software skills

**Desired Qualifications**
- Familiarity with Navy Federal products, services, programs, policies and procedures
- Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives
- Familiarity with banking/financial industry standards and practices
- Basic skill in assessing organizational training needs and researching topics for course development
- Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

**Hours**:Monday - Friday, 8:00AM - 4:30PM

**Location**:141 Security Drive Winchester, VA 22602

**About Us**

You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

- Military Times 2022 Best for Vets Employers
- WayUp Top 100 Internship Programs
- Forbes® 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work For®
- Computerworld® Best Places to Work in IT
- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
- Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and

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