Ecommerce Team Member

2 weeks ago

Pinellas Park, United States Academy Sports + Outdoors Full time

ECOMMERCE FULFILLMENT TEAM MEMBER

At Academy Sports + Outdoors, our Mission is to provide fun for all through strong assortments, value, and experience.

The eCommerce Fulfillment Team Member, through an enthusiasm for the sports and outdoors business, is responsible for a premier customer experience in our curbside and in store pick up areas. This position provides products and solutions to a diverse customer base. Through this important work, the Fulfillment Team Member impacts customer satisfaction, store profitability, and Academy’s Purpose.

Education: High school diploma or general education degree (GED) preferred.

Work Experiences:

- 4+ years of personal experience with the outdoors hobbies, interests and skill sets; fulfilment or warehouse experience preferred.
- At least one (1) year of sales experience with products related to outdoor hobbies, interests or skill sets or related work experience

**Skills**:

- Excellent customer service orientation; an effective problem solver and communicator with customers and team members; bilingual is a plus.
- Passionate and well-versed in the variety of sports and outdoors hobbies
- Demonstrated ability to balance sales techniques with customer engagement to drive sales.

**Responsibilities**:

- Responsible for all pick, pack, and ship functions within the store in order to deliver efficient and exciting experience for customers.
- Pick items for customers accurately and quickly in order to meet service and required time standards
- Properly prepare and pack customer orders for pick up and/or shipment to meet the required time standards
- Service customers with in store pick up process and curbside order process
- Maintain order queue
- Troubleshoot orders to ensure picks are accurate, free of damage, and escalate inaccuracies or out of stock if needed
- Work cancellation reports and move cancelled product back to sales floor
- Enthusiastically delivers a premium customer experience that makes customers want to return to online shopping
- Maintain organization and cleanliness of packing area and equipment
- Drive sales through exceptional customer service skills, sales techniques and product knowledge to connect customers with the right products.
- Required to learn and follow company policies, procedures and safety rules.
- Adhere to company work hours, policies, procedures and rules governing professional staff behavior.
- Duties may change and team members may be required to perform other duties or roles as assigned.

Physical Requirements & Attendance
- Ability to work a flexible schedule including nights, weekends and holidays based on business needs.
- Constantly stand, walk, reach, handle, use repetitive motions (hand/wrist/fingers), feel and lift up to 20 pounds.
- Frequently stoop, crouch, use fingers, grasp, push, pull, talk, hear and lift up 60 pounds.
- Occasionally required to sit, climb, balance and lift up to 60 pounds.

**Job Type**: Part-time

Pay: $14.00 - $17.00 per hour

Expected hours: 20 - 29 per week

**Benefits**:

- 401(k) matching
- Employee discount
- Health insurance
- Paid time off

Work Location: In person

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