Field Service Supervisor

4 weeks ago


Phoenix, United States Pro-Vigil Full time

Position: Field Services Supervisor

Compensation: $65,000-$70,000 Salary (depending on experience)

Type: Full-time (Permanent)

**About the Company**:
Pro-Vigil is a leading provider of security solutions, offering both mobile and permanent remote surveillance services for a wide range of properties, from rural construction sites to downtown auto dealerships. Our mission is to deliver top-notch security through highly trained virtual guards powered by advanced AI technology. We offer a comprehensive security solution that includes audiovisual deterrents and boasts the industry's quickest response time, providing superior protection compared to traditional cameras or security personnel alone.

Pro-Vigil is actively seeking enthusiastic and customer-centric individuals to join our expanding team in the role of Field Services Supervisor. In this position, you will take the lead in nurturing and guiding a team of salaried field technicians stationed across the United States. Your primary mission will be to ensure that your team consistently upholds the highest standards of safety, quality, communication, and performance. To accomplish this, supervisors will empower their teams with the necessary resources for success while continually enhancing productivity and efficiency through data-driven decision-making and analytical problem-solving.

**Qualifications**:

- Leadership: Lead a team of field technicians located across the United States, ensuring their needs are met, their performance continually improves, customers are satisfied, and daily activities align with organizational objectives.
- Collaboration: Collaborate closely with various support teams, including Project Managers, Territory Managers, India/US IT Support, Customer Service Managers, Production, and Project Managers.
- Performance Enhancement: Drive enhanced performance by overseeing the dispatching, scheduling, and routing of field technicians, adhering to company processes.
- Issue Resolution: Provide oversight for resolving complex customer site issues, and review and update customer databases and records as required.
- Productivity Improvement: Develop and execute productivity enhancement plans, conducting regular reviews of Key Performance Indicators (KPIs).
- KPI Management: Manage KPIs to ensure all tasks are completed within specified timeframes while delivering Best-In-Class Customer Service.
- Training: Develop and deliver training programs to support the growth and development of field service technicians.
- Reporting: Prepare reports, conduct financial analysis, and maintain operational documentation as necessary.
- Independence and Multitasking: Exhibit the ability to work independently and manage multiple tasks simultaneously.
- Flexibility: Demonstrate flexibility and a willingness to adapt to changing priorities as needed.
- Safety: Adhere to all safety protocols in alignment with the company’s zero accident policy.
- Positive Attitude: Maintain an energetic, enthusiastic, and ethical attitude while tackling organizational challenges.

**Requirements**:

- A Bachelor’s Degree in operations or a related technology/business field is preferred; however, direct experience can be considered in lieu of formal education.
- A minimum of 5 years of experience in managing individuals is required.
- Preferred: 5+ years of experience in managing remote teams.
- Experience in security monitoring is a plus.
- Familiarity with networking and field experience is advantageous.
- Proficiency in the company’s computer systems and software, including Microsoft (Excel, Word, Outlook, etc.) and G-Suite, is required.
- Knowledge of NetSuite, Salesforce, Zendesk, and camera viewing platforms is desirable.
- No travel restrictions.

Pay: $65,000.00 - $70,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

**Experience**:

- computer networking: 3 years (preferred)
- Field Service Management: 5 years (preferred)

Work Location: In person



  • Phoenix, United States Sunrun Full time

    Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging. The Field Service Supervisor (FSS) reports directly to the Regional Service Manager and is the...


  • Phoenix, United States TDI REFRIGERATION Full time

    TDI REFRIGERATION IS NOW HIRING!!Job Title: Service Manager/Field SupervisorLocation: Phoenix, AZCompany Overview: TDI is a dynamic and rapidly growing refrigeration company dedicated to doing things better than right, having a strong moral compass and generous spirit. We pride ourselves on having a strong team, providing solutions to meet needs, and we're...


  • Phoenix, United States Principal Service Solutions Full time

    Job DescriptionJob DescriptionJoin our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce...


  • Phoenix, United States TESA Talent Full time

    Do you have experience in Field Service? Do you have leadership skills that you would like to use? This is your opportunity to lead a team of Field Service Engineers working on various scientific instruments. They are a culture of creative problem-solvers and process-oriented impact players. Overview This leadership role assists the regional service managers...


  • Phoenix, United States The Cook & Boardman Group Full time

    **Summary** - Schedule and supervise team of field installers. Assist with installation as necessary. Supervise approximately 5-6 Installers.**Essential Functions** - Attends job site weekly meetings - Schedule and supervise installers each day on the job sites - Tool box topics - Daily reports on job sites - Use tools properly to insure safety and protect...

  • Right of Way Agent

    1 week ago


    Phoenix, United States Coates Field Service Inc Full time

    Job DescriptionJob DescriptionCoates Field Service, Inc. is seeking an experienced Right of Way Agent to support a client’s projects in the Phoenix and Tucson, AZ areas. The successful candidate needs to hold an active Arizona Real Estate License and be experienced in acquiring linear right of way for private landowners, and able to adapt to tight...

  • Right of Way Agent

    4 weeks ago


    Phoenix, United States Coates Field Service Inc Full time

    Job DescriptionJob DescriptionCoates Field Service, Inc. is seeking an experienced Right of Way Agent to support a client’s projects in the Phoenix and Tucson, AZ areas. The successful candidate needs to hold an active Arizona Real Estate License and be experienced in acquiring linear right of way for private landowners, and able to adapt to tight...


  • Phoenix, United States Allied Universal Full time

    Job Description Allied Universal is currently hiring a Field Supervisor (FS) to support operations for remotely managed accounts by performing on-site supervision of Security Professionals (SPs) and ensuring site coverage at all times. FSs work closely with Operations Managers on a day-to-day basis to supervise remote service delivery.  Pay $20.00 hour....

  • Field Service

    1 month ago


    Phoenix, United States RampCo Full time

    **Responsibilities**: - Performs on-site service and repair of semiconductor processing equipment - Troubleshoots equipment problems. - Maintains records and reports as required. - Coordinates activities with peers, supervisor(s) and customers to minimize equipment downtime and interruptions. - Orders and installs parts. - Responds to emergency service...


  • Phoenix, United States Haaker Equipment Company Full time

    Job DescriptionJob DescriptionJOB TITLE: Total Clean Field Service MechanicREPORTS TO: Branch Manager and Branch SupervisorHOURS AND PAY SCHEDULE: Normal hours are 7:00AM to 3:30 PM Monday through Friday. This position is non exempt.JOB SUMMARY: This position is of the Journeyman level skill. Requires individual to work under the supervision of the Branch...


  • Phoenix, United States Allied Universal® Full time

    Security Field Supervisor - Transit **Overview**: Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we...


  • Phoenix, United States Allied Universal® Full time

    Security Field Supervisor - Transit **Overview**: Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we...


  • Phoenix, United States Handling Systems Inc Full time

    Raymond West is looking for a dynamic F ield Service Technician to join the Service team! The Experienced Field Service Technicians to service, troubleshoot, and repair all makes of material handling equipment at customer locations. Prior mechanical work experience is required. Raymond West is committed to providing our customers with end-to-end warehouse...


  • Phoenix, United States Carrier Full time

    Country: United States of AmericaLocation: CAA11: ALC West AZ 4615 South 33rd Place , Phoenix, AZ, 85040 USAAbout CarrierCarrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life...

  • Field Service Manager

    2 weeks ago


    Phoenix, United States Crown Equipment Corporation Full time

    **Company Description**: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of...


  • Phoenix, United States Principal Service Solutions Full time

    Job DescriptionJob DescriptionJoin our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce...

  • Field Supervisor

    1 week ago


    Phoenix, United States E2 Optics Full time

    Job Description E2 Optics is an award-winning, Woman-Owned technology integrator, headquartered in Denver, Colorado. We help clients deploy remarkably efficient solutions that are modern, turnkey, and minimize operational costs. We design low voltage solutions that seamlessly integrate audiovisual, physical security, structured cabling, and wireless...

  • Field Service Manager

    2 weeks ago


    Phoenix, United States Crown Full time

    Responsibilities : Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards. Recruit, interview, develop, and evaluate service personnel. Counsel direct reports. Maintain good customer relations and improve customer retention. Maintain direct contact with...


  • Phoenix, United States Vigilant Asset Protection, LLC. Full time

    **ROLE SUMMARY** The Asset Protection (AP) Field Supervisor works in the field and manages the day-to-day operations for Asset Protection Agents assigned to various clients. This includes but not limited to client relationships, recruiting, interviewing, and training of new employees, as well as professional and performance development of existing...


  • Phoenix, United States Infotree Global Solutions Full time

    Responsibilities Performs on-site service and repair of semiconductor processing equipment Troubleshoots equipment problems Maintains records and reports as required Coordinates activities with peers, supervisor(s) and customers to minimize equipment downtime and interruptions Orders and installs parts Responds to emergency service calls as required...