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Centrex Operator

4 months ago

San Diego, United States Kaiser Permanente Full time

**Job Summary**:
Under indirect supervision, receives incoming calls, pages medical center personnel on request, and maintains various records, as required.

**Essential Responsibilities**:
This description is for recruitment posting purposes only. It has not received full HR review and approval.
- Receives and routes incoming calls to appropriate stations.
- Pages medical center personnel records and processes request for telephone equipment repairs.
- Serves as central communication point for all in-house emergencies, i.e.: Code Red, Code Pink, Code Blue, and general disasters.
- Responds to callers inquiries following established procedures and policies.
- Performs various clerical duties such as maintaining current reference of patients location, listing of on-call personnel, and listing of beeper personnel.
- Provides general information for patients and personnel, maintains database for physician and employees work and home telephones.
- Announces appropriate and urgent messages as approved by supervisor paging systems.
- Operates Motorola paging system, CRT.
- Does pager review for repair.
- Performs other related duties, as required, such as but not limited to operate Health Phone, TTY, KPDS, oxygen alarm, elevator emergency, and monitors administrative disaster system.

**Basic Qualifications**:
Experience
- Must be able to read, write, and clearly enunciate the English language.
- Must be able to work in a high volume environment.
- Must have the ability to retain large volumes of information to conduct business efficiently.
- Must be able to exercise independent judgment.

Education
- N/A

License, Certification, Registration
- N/A

**Additional Requirements**:

- N/A

**Preferred Qualifications**:

- Centrex experience preferred.

**Notes**:

- Varied hours shifts and locations.

PrimaryLocation : California,San Diego,San Diego Medical Center

HoursPerWeek : 40

Shift : Variable

Workdays : Sun, Mon, Tue, Wed, Thu, Fri, Sat

WorkingHoursStart : 12:01 AM

WorkingHoursEnd : 11:59 PM

Job Schedule : Full-time

Job Type : Standard

Employee Status : Regular

Employee Group/Union Affiliation : B09|OPEIU|Local 30

Job Level : Entry Level

Job Category : Administrative & Support Services

Department : San Diego Medical Center - MedFac-Communications - 0801

Travel : Yes, 20 % of the Time