Supervisor, Concierge

2 weeks ago

San Francisco, United States Sutter Health Full time

**Organization**:
SPMF-Sutter Pacific Medical Foundation - South

**Position Overview**:
Supervises and oversees the day-to-day operations, staffing and staff coverage, overall staff performance to goals, staff and patient safety and services. Ensures consistent delivery of high-value, quality care to all patient populations served. Establishes work priorities, and assists staff in resolving operational issues/problems. Implements and enforces adherence to department, affiliate, operating unit, and/or system standards, policies and procedures, applicable regulatory standards, laws and regulations Identifies and implements cost savings and best practices, using Lean or other process improvement methods and concepts. Collaborates with others to coordinate services, streamline and standardize work flows and procedures, and/or drive positive outcomes.

**EDUCATION**:
HS Diploma or General Education Diploma (GED)

**TYPICAL EXPERIENCE**:
5 years of recent relevant experience.

**SKILLS AND KNOWLEDGE**:

- Knowledge of medical office workflows and processes.
- Ability to establish and maintain cooperative working relationships with physicians and care providers.
- Solid understanding of operations and workflows and how department’s process/workflow impacts other flows or departments.
- Knowledge and understanding of applicable local, state, federal and other laws, regulations and requirements impacting department operations.
- Leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
- Demonstrated ability to identify and resolve technical and operational issues problems as guided by policies, and procedures, or guidance from leadership.
- Project planning, leading and implementation skills.
- Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve business objectives.
- Demonstrates ability to handle confidential and sensitive issues.
- Verbal and written communication and interpersonal skills.
- Ability to handle difficult circumstances and make sound business decisions with little direction.
- Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.
- Demonstrates organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service/achieving business results.
- Demonstrates commitment to providing exceptional customer service and responding to customer needs/requests in a prompt, courteous manner.
- Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences.
- Knowledge of applicable local/state/federal laws in the field of expertise.

Pay Range:37.30-46.61

**Job Shift**:
Days

**Schedule**:
Full Time

**Shift Hours**:
8

**Days of the Week**:
Monday - Friday

**Weekend Requirements**:
None

**Benefits**:
Yes

**Unions**:
No

**Position Status**:
Exempt

**Weekly Hours**:
40

**Employee Status**:
Regular

**Number of Openings**:
1

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $40.85 to $61.28 / hour

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