Patient Concierge

4 weeks ago

San Francisco, United States Pacific Fertility Center Full time

Our **Receptionist** will greet and schedule patients and visitors, call patients to remind them of appointments, answering and routing calls, making transactions, and keeping paperwork organized. The Receptionist mainly uses phones and computers to communicate with patients and staff, so they must have basic knowledge of computers. Must interact frequently with patients, medical professionals, and supervisors, and must have excellent communication skills and have a personable demeanor.

**Essential Responsibilities**:

- Answering phone and directing calls or assisting patients as is appropriate, handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy
- Schedule and confirm patient appointments, check-ups and physician referrals.
- Answer telephones and direct calls to appropriate staff.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Compile and record medical charts, reports, and correspondence.
- Interview patients to complete insurance and privacy forms.
- Performs other duties/special projects and tasks as assigned

**Education**:

- **High School Diploma or equivalent is required**:

- Previous work history in a healthcare environment is preferred

Hourly Wage: approximately $23/hr.

**What we offer you**
- FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance
- Adoption assistance and fertility benefits
- Maternity and paternity/partner paid leave
- 401k with generous match
- 11 Company-paid holidays - including 1 floating holiday
- PTO starting at 18 days/year
- Family member recognition program
- Family member referral program
- Continuing education/professional development reimbursement and time off

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