Pharmacy Technician

**A Brief Overview**
This position provides an opportunity, in a leading retail pharmacy setting, to excel in a complex, high-impact, patient-focused role and positively impact the lives of others. Pharmacy Technicians take important steps to ensure that they meet medication needs and regulatory compliance standards for our patients, demonstrate ethical conduct and always maintain patient confidentiality. Success for incumbents in this role includes being able to manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations.

Once in role, Pharmacy Technicians are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing, and certification requirements according to their State's Board of Pharmacy guidelines. Pharmacy Technician duties will be restricted by the manager at first until the Pharmacy Technician completes all necessary requirements.

Responsibilities include:

- Living our purpose of "Bringing our Heart to Every Moment of Your Health" by engaging with customers, in-person and over the phone, to help manage and improve patient health. Always focusing on the needs of the customer and displaying genuine care and empathy in all interactions. Ensuring customer satisfaction and educating customers about our service and product offerings to help them make the healthiest choices and decisions for themselves.
- Demonstrating compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborating with the pharmacy team in their store and other pharmacy teams in their market, as needed, medical staff, insurance companies, and customers to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance concerns.
- Effectively following workflow procedures with an in-depth understanding of each workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment; delivering results while balancing quality and efficiency in all tasks; embracing agility to manage all workstation responsibilities while reprioritizing to help customers and the team when needed.
- Following basic inventory management policies and procedures as permitted by law and as directed by the pharmacy leadership team, such as accurately putting away warehouse and vendor drug deliveries, completing cycle counts, returns-to-stock, waiting bin inventories, etc.
- Contributing to a high-performing team; embracing a growth mindset and being receptive to feedback and continuous improvement efforts; remaining flexible and opening availability to help meet scheduling and business needs while contributing to a safe, inclusive, and engaging team dynamic; actively seeking opportunities to expand clinical, technical, and insurance knowledge needed to assist customers accurately and more effectively.
- Understanding and following applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complying with CVS policies and procedures to ensure and protect patient safety, privacy and security.
- Where allowable by law and supported by required training and certification, deliver additional patient health care services to support the health and wellness of the community, e.g. point-of-care testing and offsite clinics.

Where applicable, the Pharmacy Technician may also support immunizations, which includes the following responsibilities:

- Preparing and administering vaccines to patients
- Educating patients about vaccines and answering questions to obtain informed consent
- Monitoring for and responding to adverse reactions; reporting adverse reaction events per public health requirements
- Reviewing and collecting patient information; tracking and documentation per patient
- Monitoring and managing vaccine supplies
- At all times, strictly complying with all relevant internal and external policies and procedures relevant to immunizations and vaccines

**What you will do**
- Basic customer service and patient care activities, demonstrating our purpose in all patient, caregiver and physician interactions.
- Bring a customer-centric mindset to all workstations, especially pick-up and drive-thru, providing genuine care and empathy in all interactions to ensure complete customer satisfaction
- Maintain flexibility and consistently prioritize customer needs both in the store, at drive-thru (where applicable), and over the phone
- Ensure phone calls are answered promptly and that patients, caregivers and prescribers calling the pharmacy have their needs met with warmth and efficiency
- Ensure timely completion of outbound patient care calls as directed by pharmacy leadership team and/or workstation assignment and queues
- Engage patients a