Community Liaison

3 weeks ago

Fort Wayne, United States Amani Family Services, Inc. Full time

**Position overview**:The Community Liaison is a full-time position of Amani Family Services, Inc., which reports to the Associate Family Support Program Manager. This position is responsible for providing short-term case management to Amani’s clients in need of additional support to achieve personal and family goals. Through assessments conducted by this position, the Community Liaison provides referrals to connect clients to needed community services. This position is available dependent on funding source.

**About Amani Family Services, Inc.**

Amani is the only local organization entirely devoted to promoting the wellbeing of non-English speaking families through community-based counseling and casework, with the purpose of facilitating the healing of immigrants and refugees who have experienced maltreatment and violence and preventing incidents of family violence. Amani has cared for families since 2006 and it is proud to provide excellent and compassionate care for all.

**RESPONSIBILITIES & DUTIES**
- Implement Amani’s helping philosophy through short-term case management and work with individuals and families to develop goals and strategies to achieve positive change
- Complete initial and post assessments with clients to determine case progress
- Address clients’ immediate needs as reported by the client
- Advocate for social justice on behalf of clients
- Offer support and provide resources and referrals for follow-up care
- Identify resource information for clients to assist them towards self-sufficiency
- Utilize clinical supervision for growth and development
- Work with and modify as-needed treatment/service plans
- Collaborate with other providers as a part of a treatment team to assure coordination and continuity of care
- Other duties as assigned

**EDUCATION & EXPERIENCE**
- Bachelor’s degree in related discipline (or university-level education equivalent from other countries) preferred
- Certificate from an accredited Interpreter training class such as Bridging the Gap preferred
- Prior work or volunteer experience with immigrants and refugees, as well experience working with low-income communities
- (3) Three to (5) five years of related experience preferred
- Professional technology skills including Microsoft Word, Excel, and PowerPoint, Adobe Acrobat, and database software. Ability to scan, edit and create PDF files and experience with shared folders
- Knowledge of community resources and agencies

**REQUIREMENTS**
- Must be able to read, write, and communicate fluently in English
- Strong administrative, organizational, interpersonal, problem-solving, time management, verbal communication, and writing and presentation skills are required
- Attention to detail is a must
- Professional disposition and demeanor
- Ability to work in and adapt to the culture of a multi-cultural, community based organization
- Knowledge of cultural competencies, internal biases and the ability to engage in self-examination to overcome this barrier to providing exceptional services to Amani clients
- Client rapport building and engagement skills
- Superior active listening skills
- Comprehensive knowledge of community resources
- Ability to define and uphold ethics and professional boundaries with staff and clients in all circumstances
- Commitment to maintain confidentiality
- Understand and follow all policies and procedures of Amani
- High level of independent judgment
- Self-starter with great self-leadership
- Self-motivated and self-starter
- Willingness to accept responsibility
- Must be reliable and consistent with attendance and punctuality to work
- Must be able to work a flexible schedule according to client needs
- Satisfactory background checks (i.e. fingerprint, criminal history record, and motor vehicle report), as well as positive professional references are required
- Must be able to show valid proof of employment eligibility in the United States of America
- Must have a valid driver’s license, daily access to reliable transportation, and proof of personal automobile insurance meeting Amani’s required coverage levels

**Agency Culture**:
It is critical that all employees of Amani Family Services aspire to the following:

- A commitment to the agency’s mission, vision, and values
- A commitment to excellence in everything we do
- A commitment to best practices as well as performance and quality improvement
- A commitment to outcomes and measured results
- A commitment to innovation and to what is possible

**Agency-wide requirements**:Every staff member at Amani must be committed to its mission, collaboration, cultural competence, philanthropy, and success goals, as described below:

- **Commitment to Mission and Organizational Sustainability**_

Model commitment to Amani mission and planning for sustainable organizational future of service.
- **Collaboration**_

Work with other agency members to create and continually represent a unified leadership perspective.
- **Cultural Comp

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