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Front Desk Agent

2 months ago

Georgetown, United States TownePlace Suites GeorgetownRainmaker Hospitality Full time

**Front Desk Associate**:
Full Job Description

Job Category Front Desk

Location: 150 Ikebana Drive Georgetown, KY 40324

Schedule Full-Time/Part Time

Located Remotely? N

Relocation ? N

Position Type Non-Management

Pay Scale $13-$15 an Hour

TownePlace Suites by Marriott Georgetown, KY is seeking a thoughtful, dynamic and inventive individual to join our Front Office Team. We are seeking a Front Desk Agent to help lead and deliver a quality customer experience at our downtown Lexington property.

**Responsibilities**:

- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer systems.
- Breaking down goods, cleaning all equipment and areas, returning equipment to proper locations.
- Set up, stock, and maintain work areas and In a Pinch Market.

Other responsibilities as assigned.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.

TownePlace Suites by Marriott® gives you space to settle in and stay on your routine. From spacious suites with full kitchens and complimentary hot breakfast to free Wi-Fi and the ultimate Weber® grilling experience on our patio, we have what you need to stay comfortable and organized, just the way you like it.

Pay: $13.00 - $15.00 per hour

**Benefits**:

- Dental insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Every weekend
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Work Location: In person