Housekeeping Office Coordinator

7 days ago

Delray Beach, United States Opal Grand Resort Full time

**Housekeeping Office Coordinator Job Summary**: The Housekeeping Office Coordinator at Opal Grand Resort will be responsible for providing dispatching services and office support to the Housekeeping department in the Resorts continuing effort to deliver outstanding guest service and financial profitability.

**Benefits for our Housekeeping Office Coordinator**:

- Health Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- 401(k)
- Complimentary Meal for every shift worked
- Hotel Discounts with OPL
- Friends and Family Discount at Opal Grand
- Short Term Disability
- Discounts available for Food & Beverage and retail outlets
- Employee Assistance Program available
- Compensation: $18/per hour

**Responsibilities of the Housekeeping Office Coordinator**:

- The Housekeeping Office Coordinator is responsible for performing the following tasks to the highest standards:_
- Answer all incoming telephone calls, respond to guest and team member inquiries and dispatch appropriate services in a timely, friendly and efficient manner
- Use and maintain the work order system (Hotsos) and/or property management system to include, but not limited to, logging and recording all service requests, initiating, dispatching and closing all work orders and generating associated reports in the most efficient manner.
- Ensure vacant/ready rooms are available to the Front Office by coordinating with appropriate Housekeeping and Property Operations team members
- Monitoring all Queue rooms and room attendant room assignments.
- Lost and Found management.
- Coordinate office traffic
- Enter and retrieve information on reservations, check outs, room rushes, lost items, and other inquiries.
- You will also play a vital role in ensuring the smooth operation of our housekeeping department.
- Perform additional general office duties including, but not limited to, processing paperwork, scheduling team members, conducting inventory and equipment maintenance and tracking guest comments and feedback, as needed

**Qualifications for the Housekeeping Office Coordinator**:

- Ability to communicate effectively with the public and other Team Members
- Minimum 1 year previous Hotel housekeeping experience required
- Read, write and speak English fluently
- Computer literate
- Good writing, analytical and problem-solving skills
- Knowledge of principles and practices of organization, planning, records management, and general administration
- Ability to communicate effectively and establish and maintain effective working relationships with staff
- High school education or equivalent
- Bilingual a plus

Other Considerations for the Housekeeping Office Coordinator:

- Open availability to include weekend and holidays
- Ability to work full time hours
- Prior Housekeeping or Front Desk Supervisor experience

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
- We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law._

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