Patient Accounts Manager
2 weeks ago
**Description** Job Summary**
The Patient Accounts Manager will be responsible for assisting in the management, coordination and the control of daily operational activities. This position is in a fast-paced environment and oversees the management of local and remote resources. With a keen sense of customer service relative to revenue cycle management, analytical mindset you will drive a team to achieve key revenue performance while adhering to quality metrics within assigned departments.
**Essential Functions**
- Responsible for managing and developing department associates in the US and managing multiple project plans.
- Oversee US and India-based AR operations for multiple acute care hospital facilities.
- Responsible for interacting with the client health systems and providing regular performance updates.
- Review and analyze daily metric scorecards to allocate workforce to achieve daily production targets.
- Manage individual performance of staff members and coordinate development, coaching and discipline according to production standards.
- Communicate results with customers/clients and lead daily and weekly follow up meets to report results and resolve.
- Optimize processes to minimize non-productive touches and maximize AR collections
- Ensure all practices are compliant with all applicable rules and regulations.
**Knowledge/Skills/Abilities/Expectations**
- Functional knowledge of how to manage and drive a team to meet KPI’s and revenue metrics.
- Experience in an analytical environment and evidence of organizational skills.
- Understand the process of hospital revenue cycle and back-end functional areas including Billing, Follow-up, Cash Posting, Credits.
- The ability to communicate key messages to multiple audiences
- (exempt staff through hospital CFO's/VP of Revenue Cycle).
- Exemplary problem-solving abilities and practical analytical competency to identify trends using data.
- Functional computer knowledge, including Excel spreadsheets, pivot tables and Microsoft Office products.
- Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed.
- Approximate percent of time required to travel: 10%
- Must read, write and speak fluent English.
- Must have good and regular attendance.
- Performs other related duties as assigned.
**Qualifications** Education**
- Bachelor’s degree preferred.
**Experience**
- 3+ Years of revenue cycle experience.
- Previous management/supervisory experience strongly preferred
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