Video Operations Advisor

1 week ago


Bloomfield, United States The Cigna Group Full time

Help us visualize our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have video and trouble-shooting experience? If so, prepare to innovate, create, and inspire. The Video Operations Advisor (Infrastructure Engineering Advisor) ensures configuration, installation, planning, configuration, operation, and maintenance of enterprise VTC equipment, including infrastructure, conference room, desktop, and mobile codecs.

**Must be a current contractor with Cigna, Express Scripts, or Evernorth. Evernorth is a new business within the Cigna Corporation.**

**Responsibilities**
- Provide break/fix and end-user support on all video platforms and ensure that all issues are resolved within SLA guidelines.
- Maintain our video environment to ensure availability, current and complete functionality
- Contribute feedback to Subject Matter Expert teams regarding the supportability of platforms
- Provide on-call support for after-hours issues
- Maintain platform documentation and updates
- Assist in configuration, installation, planning, configuration, operation, and maintenance of enterprise VTC equipment including infrastructure, conference room, desktop, and mobile codecs.
- Assist in the development and maintenance of end-user resources
- Provide meeting support for leadership stream and WebEx events (VP level)
- Work with ESS and Media Services to provide ELT meeting support
- Manage hardware inventories in the Wilde Building, and ship as needed

**Qualifications**
- High School diploma; GED or equivalent.
- A minimum of 1 year of experience in operational support of video conferencing, voice or related environments
- A focus on user community is a must
- Experience in these specific platforms is desired:

- Cisco Video Conference Endpoints and Infrastructure
- CUCM UC environment
- Room AV environments
- WebEx control hub admin environment

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

**About The Cigna Group**

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
- Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._



  • West Bloomfield Township, Michigan, United States The Cigna Group Full time

    The job profile for this position is Infrastructure Engineering Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see...


  • West Bloomfield Township, Michigan, United States The Cigna Group Full time

    The job profile for this position is Infrastructure Engineering Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see...


  • Bloomfield, Connecticut, United States Cigna Full time

    The Cigna Group is seeking a seasoned IT Project Management Senior Advisor to join our Global Intake Planning and Delivery (GIPD) team to support strategic project planning for Global Infrastructure & Operations (GIO.) Please note, candidates must be Project Management, IT, Health, Senior, Advisor, Management, Insurance, Technology


  • Bloomfield, Connecticut, United States The Cigna Group Full time

    IT Project Management Senior AdvisorThe Cigna Group is looking for an experienced IT Project Management Senior Advisor to join the Global Intake Planning and Delivery (GIPD) team. Be part of a team supporting strategic project planning for Global Infrastructure & Operations (GIO) at one of the following office locations:Morris Plains, NJBloomfield,...


  • Bloomfield, Connecticut, United States The Cigna Group Full time

    The job profile for this position is Business Communications Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you...


  • Bloomfield, United States Cigna Full time

    This is a temporary role through Magnit for a leading healthcare insurance company in the US. Position Notes: HYBRID POSITION - Approximately 3-days a week in office (somewhat flexible). Full-time, 40 hours a week. Core Hours 8am-5pm EST. Within in commutable distance of Bloomfield, CT location. Contract to Hire opportunity Responsibilities: Operating...


  • Bloomfield, United States Cigna Full time

    This is a temporary role through Magnit for a leading healthcare insurance company in the US. Position Notes: HYBRID POSITION - Approximately 3-days a week in office (somewhat flexible). Full-time, 40 hours a week. Core Hours 8am-5pm EST. Within in commutable distance of Bloomfield, CT location. Contract to Hire opportunity Responsibilities: Operating...


  • Bloomfield, Iowa, United States Cigna Health and Life Insurance Company Full time

    Email Marketing Lead, Senior Advisor - Primary+ Care - Hybrid page is loaded Email Marketing Lead, Senior Advisor - Primary+ Care - Hybrid Apply remote type Hybrid locations Bloomfield, CT Nashville, TN St. Louis, MO Philadelphia, PA Minneapolis, MN time type Full time posted on Posted 2 Days Ago job requisition id Email Marketing Lead, Senior Advisor -...


  • Bloomfield, United States Cigna Full time

    Role Summary As an Architecture Sr. Advisors, individual will lead your team to design, build, test and deliver large-scale global software applications, systems, platforms, services or technologies. As a key leader in the organization this individual will have the opportunity to work directly with partner IT and business teams, owning and driving major...


  • Bloomfield, United States The Cigna Group Full time

    Cigna Individual & Family Plans (IFP) IT Team is seeking a highly motivated experienced Architecture Senior Advisor who can deliver value for the business through their deep understanding of the business functions, Gain quick understanding of existing systems and technology landscape and with ability to influence others, both within and across functions in...


  • Bloomfield, United States Cigna Health and Life Insurance Company Full time

    Email Marketing Lead, Senior Advisor - Primary+ Care - Hybrid page is loaded Email Marketing Lead, Senior Advisor - Primary+ Care - Hybrid Apply remote type Hybrid locations Bloomfield, CT Nashville, TN St. Louis, MO Philadelphia, PA Minneapolis, MN time type Full time posted on Posted 2 Days Ago job requisition id 24006318 Email Marketing Lead, Senior...

  • DTC Marketing Advisor

    2 weeks ago


    Bloomfield, United States Cigna Health and Life Insurance Company Full time

    DTC Marketing Advisor - Customer Engagement and Retention - Hybrid page is loaded DTC Marketing Advisor - Customer Engagement and Retention - Hybrid Apply remote type Hybrid locations Bloomfield, CT Nashville, TN St. Louis, MO Philadelphia, PA time type Full time posted on Posted Yesterday job requisition id 24007077 Overview The Customer Engagement and...


  • Bloomfield, United States Cigna Full time

    Job DescriptionJob DescriptionSenior Advisor - Employer Pricing Strategy – Health Plan DivisionPOSITION SUMMARYLooking for a high energy individual with extensive PBM pricing expertise, an ability to facilitate change, a desire for substantial career growth, and competitive drive to win and grow new business.The Express Scripts Health Plan Growth Team is...


  • Bloomfield, United States The Cigna Group Full time

    **Role Overview**: The Enterprise Marketing Operations team is looking for a Marketing Enablement Advisor to spearhead a holistic learning and development strategy for our Marketing talent. This individual will be critical to directly influencing our employee net promoter score (eNPS). Building off existing programs, you will define the evolved strategy and...

  • DTC Marketing Advisor

    3 weeks ago


    Bloomfield, United States The Cigna Group Full time

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX ) The Cigna Group DTC Marketing Advisor - Customer Engagement and Retention - Hybrid in Bloomfield , Connecticut Overview The Customer Engagement and Retention...


  • West Bloomfield Township, Michigan, United States The Cigna Group Full time

    Help us develop our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have problem-solving or technical experience? If so, prepare to innovate, create, and inspire. The Endpoint Application Development Senior Advisor (Application Development Senior Advisor) will be responsible support the senior...


  • West Bloomfield Township, Michigan, United States The Cigna Group Full time

    The job profile for this position is Infrastructure Engineering Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position...


  • West Bloomfield Township, Michigan, United States The Cigna Group Full time

    The job profile for this position is Infrastructure Engineering Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position...


  • Bloomfield, United States The Cigna Group Full time

    Position SummaryEvernorth Accountable Care (ENAC) is a new business focused on partnering with healthcare providers to form value-based care relationships, improving care for patients and reducing total healthcare costs. As part of the Evernorth Accountable Care Provider Operations team, this role is primarily focused on the timely and accurate maintenance...


  • West Bloomfield Township, Michigan, United States The Cigna Group Full time

    DescriptionInfrastructure Engineering Advisor supports the design, analysis, development and implementation of engineering infrastructure solutions of projects and/or work requests for complex business solutions. Troubleshoots and proceeds on resolving infrastructure compatibility issues based on system architecture, project requirements, and customer...