Bilingual Client Support Representative

1 week ago

Philadelphia, United States greenpath, inc. Full time

**Bilingual Program Navigator**

Do friends and family consider you to be passionate about helping others and friendly? Are you a team player who brings a positive, high energy and fast-paced mindset to the table? Do you consider yourself to be a self-starter and have strong relationship management skills?

**This position might be for you**

**We Have**:

- A full-time, long-term position
- A generous benefits package
- A wonderful location: 1635 Market Street, 5th Floor Philadelphia, PA 19103
- A Monday - Friday schedule with soevenings and Saturdays as needed
- A Hybrid schedule that includes one day in the office per week. Eligibility to continue to work from home is based on employee’s ability to meet performance metrics
- Close-knit team that operates efficiently and with energy
- An opportunity to impact families positively by connecting them with services we provide
- Compensation: $19.48 an hour with a bilingual incentive of an additional $1 an hour

**You Have**:

- 3 years’ experience in customer service, financial support, or any other related field
- Bachelor’s degree preferred, in any related field
- Fluency in both English and Spanish, required
- Excellent written and interpersonal communication skills.
- Strong organizational and time management skills including the ability to prioritize deadlines and perform multiple tasks and projects simultaneously with limited supervision.
- Outcome driven with a strong client focus.
- Energetic, fun and interested in working in a fast-paced and collegial environment.
- Must be able and willing to commute to the Clarifi Center City Philadelphia Office for work meetings and assignments as needed.
- Vaccinated against COVID-19

**Day to Day**:

- Program Navigation_
- Serve as the first point of contact for clients, ensuring clients feels seen and heard
- Identify appropriate programs, schedule appointments and make referrals to community resources
- Collect required documentation from clients, verify and put in document management system
- Counseling and Follow Up_
- Complete financial empowerment sessions with clients to identify strategies that move them toward their goals
- Educate clients on personal finance that increases their financial resilience and empowers them to resolve financial issues.
- Document recommendations, strategies and key learnings in individualized action plans and ensure clients understand their role in the process
- Understand and communicate options and community resources available for addressing issues such as grants, municipal agencies, and community social service organizations.
- Follow up with clients to document client progress and support their implementation of recommended strategies.
- Administrative_
- Obtain program training and certification requirements including HUD, NFCC, PHFA and other counselor certifications within agency and housing contract required timeframes
- Maintain counselor certification by earning required number of Professional Development Units annually through counseling, continuing education and workshops or seminars
- Perform all computer system functions associated with the counseling session and client record, including working with internal and external systems and client data management systems. These functions include but are not limited to collecting, tracking and reporting required data.
- Work across the agency to resolve client issues.
- Maintain flexible work schedule, including evening and weekend hours and branch location to respond to business and client need.
- As required support branch location operations by coordinating maintenance, and miscellaneous administrative functions.
- Represent Clarifi at workshops and community events as needed.
- Maintain regular and predictable attendance.
- Compose correspondence and presentations with proper spelling, grammar and articulation.
- Perform special projects and/or assignments as directed by management
- Physical Demands:_

There are no special physical demands required by this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work Environment:_

The environment for this position is a standard office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Travel:_

**Qualities and Characteristics**:

- _
Commitment to Mission. _Passion for serving low-income populations and strong and demonstrated commitment to social justice, various forms of equity, and anti-poverty initiatives. Understanding of the root causes of poverty and systems and structures that perpetuate inequality.
- _ Strong interpersonal and one-on-one coaching skills._ Ability to form strong, trusting partnerships with

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