Call Center Representative, Bers

7 days ago

Manhattan, United States New York City Department of Education Full time

**Position Type**:
Administrative and Central Office

**Office Title/Functional Title**:
Call Center Representative, BERS - 22907

**Civil Service Title**:
Customer Information Representative

**Level**:
L1

**Division/Office**:
Board of Education Retirement System

**Borough**:

- Manhattan**Posting End Date**:

- 07/05/2024**Description**:
**Position Summary**: Under supervision with independent decision-making, which encompasses several degrees of complexity, provides customer service utilizing multiple computer databases and BERS information technology to access information impacting members of the retirement system. Performs related work**Reports to**:Director Member Communications, Deputy Director Member Communications, Supervisor Call Center**Direct Reports**: N/A**Key Relationships**: Prospective members, active members of the retirement system, various departmental supervisors.**R**ESPONSIBILITIES**

***
- Records member information, inquiry, and resolution into tracking system.
- Keeps members apprised of status and progress on unresolved service requests.
- Responds to more complex and technical inquiries which have been forwarded.
- Forwards very complex, technical, and unusual issues to specialists for response.
- Reviews member records, when necessary, to ensure that summaries of accounting, reconciliation, calculation, and pension payroll data are accurate.
- Utilizes computer databases and BERS information technology to conduct research and access information impacting upon members of the retirement system.
- Performs related clerical administrative tasks and computer support work

**Qualification Requirements**:
**Minimum**
- A baccalaureate degree from an accredited college; or
- An associate degree from an accredited college and two years of satisfactory, fulltime experience responding to inquiries in a customer service, help desk or public relations capacity, utilizing computers and information technology; or
- A four-year high school diploma or its educational equivalent and four years of the satisfactory, full-time experience described in "2" above; or
- The above described education and experience must have included at least one year of satisfactory experience using computers to access information technology systems and databases for researching

Plus

In addition to meeting the minimum requirements, individuals must have two additional years of the experience described in **"1" **above

**Preferred**
- Permanent Civil Service status as a Customer Information Representative.
- Bilingual; Fluency in Spanish.
- Experience with EIS, CHRMS, PPMS, and PMS.

**Salary**: $44,086 - $56,000

** New York City Residency is NOT Required **

**We encourage all applicants from the New York City tri-state area to apply.**

**AN EQUAL OPPORTUNITY EMPLOYER**

**DOE Non
- Discrimination Policy**
The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy. For more information, please refer to the DOE Non-Discrimination Policy.

**Public Service Loan Forgiveness**
- As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

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