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Patient Care Coordinator/ Call Center
4 months ago
Manhattan Gastroenterology is looking for a Patient Concierge/ Care Coordinator to join our team. We are looking for someone who is dependable, likes taking on challenges, and meets deadlines.
**Responsibilities**:
- ** Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice**:
- Responsible for front-end revenue cycle processes, which includes but is not limited to, reconciliation of time-of-service payments for our Upper East Side location.
- Educates patients about the patient portal and encourages patient participation.
- Assists in explanation of pre procedural instructions.
- Recommends improvements to workflows to ensure maximum schedule utilization
- Maintains inventory of supplies and places orders
- Directly assists the medical director and director of operations
- Participates with special projects and performs other duties as assigned
- Receives and responds to patient inquiries. Resolves non-clinical inquiries and complaints
- Participates in special projects and performs other duties as assigned.
- Answer incoming phone calls to screen patients, answer questions, or schedule appointments
- Make outbound phone calls to patients, pharmacies, or insurance companies
- Ensure that providers are scheduled for best use of time (Optimized)
- Support clinicians by responding to telephone encounters
- Schedule patient follow-up appointments as requested
- Reach out to patients who are late to tele visits
- Send referral letters to referring physician
- Monitor and complete tickets via e-Clinical Works support portal
- Respond to patient inquiries
- Troubleshoot minor technological issues or escalate them to our helpdesk
- Liaison between call center agents and medical assistants
**Essential Functions**:
Medical office reception experience, including:
- Use of an Electronic Health Record (EHR) in your daily work
- Answering phones and multitasking in a fast-paced clinical practice
- Scheduling patient appointments
- Insurance verification
- Understanding of patient privacy rules and experience in a HIPAA-compliant practice
- Strong written and verbal communication skills
- Excellent customer Service
- Understanding of general medical practice workflows
- Ability to multitask accurately
- Enjoy working in team-based environment
- Training in New York with occasional days in the office
**Qualifications**:
- Education: Bachelor’s Degree in Communications, English, Public Relations or related field, or the equivalent preferred or 5 years of experience in a similar role, preferably in a health care setting. Excellent oral/verbal communication and customer service skills required. PC skills including Microsoft Office required.
**Qualifications**:
- Education: Bachelor’s Degree in Communications, English, Public Relations or related field, or the equivalent preferred or 5 years of experience in a similar role, preferably in a health care setting.
- Excellent oral/verbal communication and customer service skills required. PC skills including Microsoft Office required.
