IT Help Desk Technician

4 weeks ago

Washington, United States Natural Resources Defense Council, Inc. Full time

Overview:
NRDC is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million members and online activists to protect the planet's wildlife and wild places and to ensure the rights of all people to clean air, clean water, and healthy communities. NRDC was founded in 1970 and our people helped write some of America's bedrock environmental laws, including the Clean Water Act and many of the implementing regulations. Today, our team of more than 700 lawyers, scientists, economists, policy advocates, communications experts, and others work across the United States and the globe from our offices in Beijing; Bozeman, Montana; Chicago; New Delhi; New York; San Francisco; Santa Monica; and Washington, D.C.

NRDC is seeking an IT Technician to work with the IT team in our DC office.

**Position Summary**

The IT Client Services technician provides daily support at the first-tier level for all aspects of NRDC’s computing and network environment and to ensure that end users are receiving appropriate assistance. This includes the responsibility of identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of support functions with other members of the IT department. The IT Technician will also contribute to problem resolution by providing support to end users that work both locally and remotely. This position is based in the Washington D.C. office.

**Responsibilities**:

- Provide help desk support for the staff, manage and support client-side hardware which includes troubleshooting and resolving a variety of problems
- Serve as the first-tier level of support for all computing or network problems encountered by the staff
- Assist in monitoring and reporting the state of the network and computing equipment
- Setup and support internal and external videoconferencing
- Administer user accounts and access rights in Active Directory and cloud services
- Setup and deploy new desktop systems as needed
- Diagnose and maintain local systems inventory, system deployments, replacements, and rollouts
- Assist with preparing and maintaining systems documentation
- Maintain NRDC’s policies and standards
- Train users on system usage, procedures and protocols

Qualifications:

- BS Degree in a related field with 1 years of experience or 3+ years of desktop support experience
- 1-2 years of networking experience
- Commitment to NRDC’s mission and values.
- Excellent verbal and written communication skills
- Customer-service oriented with excellent problem-solving abilities
- Ability to function independently as well as work with a team in a collaborative environment
- Excellent troubleshooting skills with ability to prioritize priority level of technical issues
- Experienced in patching and securing computers from malware, spyware, and viruses
- Certification preferred (A+, or Net+)

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, gender, gender identity or expression, marital status, sexual orientation, national origin, citizenship, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We offer competitive salaries, excellent benefits, and a supportive working environment. Salary is based on a nonprofit scale and is commensurate with skills and experience. Internal equity will be reviewed and considered to determine a final offer. For this position, the salary range is $67,500 to $74,500.

Our offices are open and we are operating in a hybrid model. We offer NRDCers flexibility, and we ask them to come into the office and spend meaningful time there in collaboration with their colleagues. We call this purposeful presence.

As a science-based organization, NRDC aims to do our part to help contain the COVID-19 public health crisis. For the sake of health, safety, and equity, we ask that people be vaccinated unless they have an approved medical or religious accommodation or other exemption in accordance with state and local law. We consider a person to be vaccinated two weeks after receiving one full course of a CDC-approved vaccine. In accordance with state or local law, new hires will be asked to attest to vaccination, those wishing to do so may request medical or religious accommodations or other exemptions via NRDC Employee Relations. NRDC treats all vaccine-related data confidentially, in keeping with local, state, and federal laws.

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