![SpinePain Solutions](https://media.trabajo.org/img/noimg.jpg)
Front Desk Manager
2 weeks ago
**Overview**:
We are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Manager/Supervisor. As the first point of contact for our company, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our front desk. The practice has 4 offices located in Bay Shore, Commack and two satellite offices in Bethpage & Huntington. The Commack location also has a surgery center, which is run by a separate team of nurses and medical assistants.
This individual is responsible for overview and supervision of patient in-flow and out-flow, patient education, collection of fees, and supervision of the front office, including training, and providing schedules to the Director of Operations and front desk staff.
**Department**: Front Office
**Reports To**: Director of Practice and CFO
**Education and/or Experience Required**:
- High school diploma or equivalent.
- 2-3 years experience in supervision of a medical front office operations, preferable.
- Demonstrable skills in motivating and training professional staff.
**Essential Skills and Abilities**:
- Demonstrated experience in a supervisory role, two (2) years minimum, preferable.
- Knowledge of applicable operational and clinical functions.
- Possess strong customer service skills.
- Basic organizational skills to ensure a workable, efficient office including organization schedules, electronic paper records and files.
**Responsibilities**:
- Shares the responsibility of the weekly schedules with staff, billing team and medical providers.
- Trains and supervises front office staff (check-in and check-out).
- Tracks front desk hours information and coordinates payroll with HR team.
- Evaluates performance and recommends merit increases and disciplinary actions.
- Assist in hiring and training.
- Ensures adherence to departmental policies and procedures, including patient privacy.
- Maintain departmental day-to-day front office operations, monitor and prioritize workflow and efficient patient flow. Coordinates with Director of Operations to ensure a smoothly running office.
- Prepares a monthly status report regarding front office performance, proposing solutions to any challenges being faced.
- Resolve patient complaints, and answer questions regarding policies and procedures.
- Actively participates as a front desk staff member, performing all daily responsibilities as needed.
- Any other jobs as assigned by your supervisor or management.
Pay: $22.00 - $26.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Morning shift
Ability to Relocate:
- Bay Shore, NY 11706: Relocate before starting work (required)
Work Location: In person
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