Desktop Support
2 weeks ago
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(6.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
**Job Type**: Contract
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Desktop Support: 2 years (required)
Ability to Commute:
- East Peoria, IL (preferred)
Ability to Relocate:
- East Peoria, IL: Relocate before starting work (required)
Work Location: In person
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