Business Systems Analyst Ii

2 weeks ago


Vienna, United States Navy Federal Credit Union Full time

**Overview**

**Responsibilities**
- Evaluate operational efficiency and effectiveness
- Using primarily Azure Dev Ops (ADO) Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
- Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs
- Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
- Supervise modeling efforts to ensure that specifications and constructs adhere to appropriate mathematical and statistical standards and answer particular analytic questions
- Identifying business requirements (e.g., needs, objectives, functions, features, input and output)
- Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc.
- Develop, recommend and document adjustments to workflow to streamline processes
- Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards
- Involved in cross-organizational task groups concerning new automated systems, products and/or services
- Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production
- Interact with other ISD staff, business units (end users) in problem resolution efforts
- Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
- Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
- Implement new/enhanced products, services and/or operational changes
- Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
- Interpret results of analysis; present recommendations, alternatives and implications
- Write requirements and define editorial workflow for business owner projects
- Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure
- Ensure preventative, detective, and corrective controls are properly identified and documented
- Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions
- Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
- Report testing activity including time spent, testing time lost and discrepancies found
- Represent the business unit in identifying, analyzing and communicating system solutions
- Conduct root cause analysis to identify development opportunities and recommend applicable business solutions
- Research emerging technologies and recommend solutions that align with business goals
- Monitor performance of systems to ensure continued systems efficiency
- Collaborate with key partners in development and delivery of solutions
- Perform other duties as assigned

**Qualifications**
- Advanced experience in Azure Dev Ops metrics derivation and reporting to include dashboard development
- Experience in developing and testing software
- Ability to analyze technical issues to recommend, develop and/or implement strategies and achieve objectives
- Experience in communicating complex technical issues to non-technical audiences
- Experience in problem resolution including determining root cause, scope and scale of issues
- Experience in leading collaborative work teams
- Experience in leading projects and/or initiatives of small to medium scope
- Experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Working knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
- Experience that demonstrates the ability to research, compile, and document data, business processes, and workflow.
- Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives
- Experience in SQL and VBA database languages
- Participate in mandatory Navy Federal standards and policy training, including information security, testing, knowledge management, records information management and enterprise Architecture Review Board standards
- Complete ISD Service Transition Change Management t



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