Printer Service Technician Manager
2 weeks ago
**Location**:Washington DC Metro Area
- Mobile Field Position
**Salary**: $65,000 - $75,000/year
**Responsibilities**
- Cultivate a collaborative and results-oriented work environment where technicians feel empowered to contribute and take ownership.
- Conduct regular performance reviews, set clear goals, and provide ongoing training to enhance the team's technical skills.
- Identify areas for improvement and implement process optimizations to maximize service efficiency.
- Oversee the efficient scheduling and dispatch of service technicians to ensure timely and effective service delivery.
- Work closely with sales and customer support to provide a seamless customer experience.
- Address issues promptly and proactively exceed expectations to build customer loyalty.
- Perform field service calls as needed to maintain hands-on experience.
- Conduct ride-alongs with field technicians to offer technical assistance and coaching.
- Stay current on industry trends and advancements in printing technologies to ensure the team's preparedness for diverse equipment.
**Required Qualifications**:
- Proven experience in a management or supervisory role, demonstrating effective leadership and team management skills.
- Strong technical background with expertise in wide-format equipment or related fields.
- Excellent communication and interpersonal skills.
- Valid Driver’s License.
- Ability to work independently and manage a mobile position efficiently.
**Other Qualifications**:
- 10-15 years of hands-on experience as a service technician in a relevant field preferred.
- Prior experience as a service manager is preferred.
**Benefits**:
- Management Deferred Compensation Profit Sharing
- Quarterly Performance Bonuses
- Health, Dental, and Vision Insurance
- 401(k) Contributions
- PTO (Paid Time Off) and Sick Leave
- Holiday Leave and Floating Holidays
- Summer Friday Hours
- Company supplied cell phone, laptop, and vehicle
Pay: $65,000.00 - $75,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Bonus opportunities
**Experience**:
- printer service: 5 years (required)
- Management: 5 years (required)
**Language**:
- English (required)
Ability to Commute:
- Arlington, VA 22201 (required)
Ability to Relocate:
- Arlington, VA 22201: Relocate before starting work (required)
Work Location: Hybrid remote in Arlington, VA 22201
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