Automotive Service Manager
1 week ago
**Duties and Responsibilities**:
- Manage the service team, including hiring, training, and supervising technicians and service advisors
- Oversee the scheduling of repairs and maintenance with customers and technicians
- Ensure ROs are completed and closed out in a timely and accurate fashion
- Maintain inventory levels and order parts as needed
- Ensure CSI remains strong
- Handle customer service inquiries and address any concerns or complaints
- Manage the budget for the service department and analyze financial data to identify areas for improvement
- Develop and implement strategies to improve efficiency and customer satisfaction within the service department
- Stay up-to-date on industry trends and best practices, and implement new technologies and processes as needed
- Maintain accurate records and documentation related to repairs, maintenance, and customer interactions
- Participate in team meetings and collaborate with other departments to ensure smooth operation of the dealership
- Other duties as assigned
**Requirements**:
- A proven track record as a dealership Service Manager / Service Director
- Strong leadership and management skills
- Excellent customer service skills
- Strong understanding of the automotive repair and maintenance processes
- Ability to analyze financial data and develop budget plans
- Strong communication and interpersonal skills
- Proficiency with Reynolds and Reynolds
**Compensation**:
**Compensation in the 125k-140k range with true room for growth. **Full benefits package will be provided.
**Apply**:
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