Individual Membership Coordinator

3 weeks ago

Washington, United States Specialty Equipment Market Association. Full time

**Individual Membership Coordinator**

**Division**:SEMA/ PRI** Prepared by**:AJ Carney

**Department**:Individual Membership **Approved by**:Karen Bailey-Chapman

**FLSA Status**:Non-Exempt **Revised**: 5/17/2024

**Position Overview**

**Key Responsibilities**

**Member/ Partner Support**:

- Serve as the primary point of contact for individual members, addressing and resolving inquiries and issues promptly and professionally.
- Provide exceptional member care by understanding and responding to member needs and feedback.
- Implement and maintain a system for tracking member interactions and resolutions to ensure consistent follow-up and satisfaction.
- Assisting with partnership efforts and outreach.

**Digital Administration**:

- Manage individual membership portal, ensuring members can access, is user-friendly and meets member needs.
- Collaborate with the marketing team to execute digital campaigns that enhance member recruitment, engagement, and retention.
- Monitor and analyze digital engagement metrics, providing insights and recommendations for continuous improvement.

**Project Coordination**:

- Coordinate membership-related projects, including partnership requests and tracking, digital campaigns, taking special initiatives from conception through completion.
- Execute approved project plans, set timelines with Marketing, and support resources to ensure successful project delivery on time and within budget.
- Work with cross-functional teams to ensure alignment for project objectives and outcomes.

**Data Administration and Analysis**:

- Maintain accurate and up-to-date membership records via the organizations CRM.
- Conduct regular data analysis to identify trends, opportunities, and areas for improvement in membership programs.
- Generate and present reports on membership statistics, project outcomes, and digital engagement to the management team.

**Communication and Collaboration**:

- Develop and distribute regular communications to members, including newsletters, updates, and event invitations.
- Foster strong relationships with internal teams to ensure cohesive and effective member support and engagement strategies.
- Represent the organization at external events and conferences as needed, promoting membership benefits and opportunities.

**Qualifications**:
**Education and Experience**:

- Bachelor’s degree in marketing, communications, business administration, or a related field.
- Minimum of 2+ years of experience in customer support, associations, digital management, and/ or project coordination.

**Skills and Competencies**:

- Proven experience with customer/membership management software and CRM systems.
- Strong customer service skills with a proactive approach to problem-solving and resolution.
- Excellent project management skills with a demonstrated ability to manage multiple projects simultaneously.
- Exceptional written and verbal communication skills.
- Highly organized with attention to detail.
- Ability to work independently and collaboratively within a team.
- Proficient in Microsoft Office Suite and other relevant software.
- Team player who is willing to embrace new ideas and demonstrate an ability to change and grow as required by the position.
- Experience in a membership-based organization or non-profit sector.
- Understanding around data analysis and supporting tools.

**_
Salary Range: This position's estimated annual base salary is $54,000-$65,000. Actual base salary will be dependent on individual’s skills, qualifications, and experience. This role is eligible for 401k Savings plan, Healthcare (medical, dental and vision), and other generous rewards and benefits._

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