Membership Coordinator

4 weeks ago

Washington, United States Primary Care Collaborative Full time

Summary:

PCC is looking for a Membership Coordinator to act as the liaison between our organization and our Executive Members. PCC seeks a motivated candidate to coordinate member engagement and outreach. This position will report to the Office Manager. Aspects of the job will require both individual and team-based work.

From serving as the first point of contact for membership related questions, onboarding new members, managing the annual renewal campaign and assisting with all member meetings and our annual events, the membership coordinator will be a critical member of our team. The membership coordinator will also be tasked with maintaining database records, tracking membership renewal cycles, sending membership renewal invoices and coordinating with our office manager and accounting partner regarding the payment of membership fees.

To be successful, the Membership Coordinator should be able to help strategize for membership growth and engagement. The membership coordinator should be an outstanding communicator with a talent for building strong relationships between a variety of external stakeholder organizations, PCC staff and prospective members.


The Organization:

Founded in 2006, the Primary Care Collaborative (PCC) is a not-for-profit multi-stakeholder membership organization dedicated to advancing an effective and efficient health system built on a strong foundation of primary care and the patient-centered medical home. Representing a broad group of public and private organizations, the PCC’s mission is to unify and engage diverse stakeholders in promoting policies and sharing best practices that support growth of high-performing primary care and achieve the “Quintuple Aim”: better care, better health, lower costs, greater joy for clinicians and staff, and greater health equity.


Mission:

The Primary Care Collaborative advances comprehensive primary care to improve health and health care for patients and their families by convening and uniting stakeholders around research, care delivery and payment models, and policies.


Duties & Responsibilities include:

  • Handling all questions and information requests regarding membership and membership-related concerns
  • Processing and managing the workflows regarding membership applications, renewals and resignations
  • Maintaining and updating membership records in CRM database
  • Collecting data, tracking membership statistics and preparing regular reports
  • Managing membership meetings with staff to achieve desired outcomes and revenue targets
  • Contributing to the development and implementation of strategies to recruit new members
  • Coordinating with the office manager/accounting department to track membership revenue
  • Scheduling and participating in all Executive Member onboarding activities
  • Tracking member engagement in all PCC activities and preparing reports to inform further planning
  • Contribute to the development and implementation of new strategies to improve member engagement, including events and collaboration opportunities
  • Other duties as required


Skills & Qualifications include:

  • 2-3 years of prior experience in member management, member sales or member recruitment is required; experience working in a nonprofit setting is preferred
  • Bachelor’s degree is required
  • Excellent verbal and written communication skills
  • Able to take direction well and be an engaged and enthusiastic team-player and collaborator
  • Mission-driven individual excited about contributing to the work of the PCC
  • Ability to think creatively and take initiative on multiple simultaneous projects and tasks
  • Problem solving and analytical skills with demonstrated ability to set priorities and meet competing deadlines
  • Project management experience, including time management and organizational skills
  • Proficiency in Microsoft Office Suite, CRM/AMS databases (eg., Zoho, Hubspot, Salesforce) and project management tools (eg., AirTable, Monday.com, Asana)
  • Highly organized to track milestones and deliver on financial targets
  • Experience with business development and client success preferred
  • Interest and/or experience working in health care issues or policy and advocacy is a plus


Compensation:

This is a part-time hourly position, located in Washington, D.C. Hour expectation is up to 25-hours a week and pay range starts at $24 an hour and is dependent on skills and experience. PCC is on a hybrid work schedule and applicant is expected to work on site in the office one day a week at minimum.


Application:

To apply, please send resume and cover letter to Allison Clark at aclark@thePCC.org. Candidates must submit all documents to be considered for this position. No calls, please. Position available immediately.

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