Merchandise Operations Manager

1 week ago

New York, United States Renfro Brands Full time

An individual must be able to perform each essential duty satisfactorily. _

**SUMMARY**:
This position is responsible for managing end-to-end product lifecycle for a specific brand or brands in our EMEA and APAC regions. Professionally manages relationships and ensures accurate and timely communication and alignment between customer/licensor, merchandising, sourcing, product development, production planning, demand planning and customer service. Has oversight to the entire supply chain and manages the flow of purchase orders to fulfillment. Serves as the key liaison between licensed brand partners on their assigned business. A professional attitude, effective communicator, and the ability to thrive under a high pressure, fast pace environment is essential to this role.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

Manages relationships with licensor DTC and wholesale team needs for EMEA and APAC regions.
- Serves as the lead liaison between licensor, merchandising, product development, demand planning, sourcing, production, operations/logistics, and customer service teams to coordinate inputs, and investigates and resolves merchandise challenges.
- Troubleshoots issues and provides solutions to Licensed partners in a timely manner.
- Manages the Merchandising Calendar for assigned account/business units. Ensures seasonal calendar deadlines are met.
- Maintains for multiple seasons.
- Reports timelines and adherence to senior management.
- Maintains and monitors off calendar requests and collaborates internally with key stakeholders.
- Maintains inputs for key milestone deliverables for all regions and brands in preparation of line openings, Market, and seasonal order submissions.
- Coordinates and manages execution of go-to-market materials:

- Coordinates samples for showrooms
- Manages input and integrity of SKU level data for item creation.
- Maintains buysheet and purchase order accuracy between licensor and Renfro
- Facilitates the order and shipment of Sales samples to regional showrooms.
- Build and issue sample requests in PLM.
- Coordinate requests with factories, track and manage timing, manage communication and distribution to cross-functional teams.
- Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs.
- Supports item creation process from concept to launch and ensures data accuracy and management in all systems both internal and for customer inputs.
- Monitors sales metrics (e.g., quarterly sales results and annual forecasts), aligned with company objectives, reports monthly on progress, and identifies opportunities for growth.
- Manages monthly replenishment and seasonal order submission, to include inputting, reconciling, and tracking purchase orders through shipment to customer fulfillment.
- Manages collaboration with licensor, merchandising and design in creating seasonal line plans that achieve brand strategies and financial goals.
- Researches marketplace trends and competitive landscape to ensure product lines maximize all sales opportunities.
- Participates in negotiations and merchandising decisions with customers to accomplish company goals and objectives.
- Provides training, coaching and mentoring to Merchandising Assistants/Coordinators, Merchandisers and Product Information Analysts to fully utilize and understand company processes, procedures and work flow.
- Other duties may be assigned.

**SUPERVISORY RESPONSIBILITIES**
- Leads a team of one or more support staff, including Merchandising Assistants/Coordinators, Merchandisers and Product Information Analysts.

**PROFESSIONAL QUALIFICATIONS**
- Excellent attention to detail, time management skills and meeting deadlines
- Positive attitude and ability to handle highly confidential information
- Ability to reflect positive attitude and disciplined work ethic
- Ability to work in a team
- Ability to work independently
- High energy level
- Strong interpersonal skills
- Demonstrated experience in being a self-starter
- Ability to deal with internal/external customers with enthusiasm and professionalism
- Strong verbal, written and interpersonal communication skills are essential
- Must possess confidence, good judgement, energy and the right personality to work in a challenging environment.

**EDUCATION/EXPERIENCE**
- Bachelor’s degree in Business Administration, Merchandising, or relevant field, or a combination of education and experience
- Typically requires 3-5 years of successful account management, merchandising, buying or related experience

**KNOWLEDGE, SKILL AND ABILITY**
- Understanding and proficiency in line development profitability management.
- Hands on experience in sales and/or merchandising and an ability to deliver excellent customer experience
- Understanding of sales performance metrics
- Strong business acumen with a solution-based problem-solving attitude
- Demonstrated experience leading a group of people, project or process.
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