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Information Technology Specialist
3 months ago
**Duties**:
As a Information Technology Specialist (System Administration/Customer Support) at the GS-2210-13 level, some of your typical work assignments may include:
- Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations;
- Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources;
- Drafting written communication with a variety of subordinates, peers, and supervisors; and
- Facilitating oral communication with a variety of subordinates, peers, and supervisors.
Diversity, Equity, Inclusion, and Accessibility in the Federal Workforce
As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.
**Requirements**:
**Conditions of Employment**:
Must complete an initial online questionnaire and additional assessment(s).
Must pass a pre-employment security investigation and drug screening.
May be required to successfully complete a trial/probationary period.
Must be able to obtain and maintain a Top Secret security clearance.
Males born after 12-31-59 must be registered or exempt from Selective Service. Verify Registration here.
Must be a U.S. Citizen or National.
The work requires frequent travel, up to 33 percent of the time, to visit project sites and conduct customer services.
You must meet all qualification requirements by the closing date of this announcement.
**Qualifications**:
- You may qualify at the GS-2210-13 level, if you fulfill the following qualifications:
- **Basic Requirement**:
In order to qualify, applicants must have IT-related experience demonstrating each of the four competencies listed below:
- **1. Attention to Detail** - Is thorough when performing work and conscientious about attending to detail.
- **2. Customer Service**:
- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- **3. Oral Communication** - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- **4. Problem Solving** - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
- **AND**
In addition to the basic requirements above, you must meet the following specialized experience to be found mínimally qualified for this position.
- **Specialized Experience**: Applicant must have at least one year (12-months) of full-time specialized experience equivalent to the GS-12 grade level in the Federal service performing duties related to:
- 1.) Planning, requirement identification, and coordinating the installation and operation of IT services and/or equipment within an office or organization;
- 2.) Participating on IT functionality teams to help with development, implementation and/or execution of specialized IT tasks or projects;
- 3.) Planning, developing, and implementing secure, cost-effective networking IT solutions for customers; and
- 4.) Assisting the facilitation of IT change control processes to ensure services are within budget and schedule.
- **Physical Demands**:The work is primarily sedentary with some slight physical effort, such as walking, bending, crouching, stooping, stretching, reaching, or similar activities; or lifting of moderately heavy items, such as computer, printer, desk top scanner may be required. No special physical demands are required to perform the work.
- **Work Environment**:The work is typically performed in an office setting. The work area is adequately lighted, heated, and ventilated. The work requires frequent travel, up to 33 percent of the time, to visit project sites and conduct customer services.
- **IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE CANNOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE**.
- Experience refers to paid and unpaid experience, including volunteer wo
