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Food Runner

4 months ago

Los Angeles, United States Laya Hollywood Full time

From the operators of La Mesa Lounge, Le Jardin, Sunset Room & LURE comes Laya, an elevated dining experience debuting in Hollywood June 2024.

Coordination and Communication:

- Serve as the liaison between the kitchen and the front-of-house team, facilitating clear and effective communication to ensure timely and accurate order execution.
- Relay orders from servers to the kitchen with precision, confirming special requests, modifications, and timing preferences to ensure guest satisfaction.
- Communicate order status, readiness, and any delays to servers and management, maintaining transparency and accountability throughout service.

Quality Control and Presentation:

- Inspect food items for quality, accuracy, and adherence to presentation standards before they are sent to the dining room, ensuring consistency and excellence in every dish.
- Garnish and plate dishes with attention to detail, following established plating guidelines and garnishing standards to enhance visual appeal and guest experience.
- Verify the completeness of each order, ensuring all components are present and correctly portioned before they are dispatched to the dining area.

Timing and Prioritization:

- Manage the flow of orders to ensure timely delivery and synchronized service, prioritizing items based on preparation time, guest seating, and special requests.
- Coordinate with kitchen staff to adjust cooking times and pacing as needed, maintaining balance and efficiency during peak periods.
- Anticipate potential bottlenecks or delays in the kitchen and proactively address them to minimize impact on service and guest satisfaction.

Guest Interaction and Hospitality:

- Interact with guests courteously and professionally, providing updates on order status, addressing inquiries, and accommodating special requests with warmth and hospitality.
- Anticipate guests' needs and preferences based on order history and dining cues, ensuring proactive service and personalized attention.
- Handle guest feedback and concerns with diplomacy and discretion, seeking swift resolution and ensuring guest satisfaction.

Team Support and Collaboration:

- Foster a spirit of teamwork and collaboration among kitchen staff, servers, bussers, and bartenders, working together to achieve common goals and deliver exceptional service.
- Provide assistance and support to teammates during busy periods, pitching in to expedite orders, clear tables, or address any operational challenges as needed.
- Communicate effectively with colleagues to coordinate tasks, share information, and maintain a cohesive and efficient operation.

Adaptability and Problem-Solving:

- Remain calm and composed under pressure, adapting quickly to changing circumstances and resolving any issues or challenges that arise during service.
- Exercise sound judgment and problem-solving skills to overcome obstacles, minimize errors, and ensure a seamless dining experience for guests.
- Demonstrate flexibility and resourcefulness in managing competing priorities and addressing unexpected situations with grace and professionalism.

**Requirements**:

- Previous experience as an expeditor or in a similar role in a high-end restaurant or luxury hospitality environment preferred.
- Strong organizational and multitasking abilities, with the capacity to manage multiple orders simultaneously in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to convey information clearly and assertively under pressure.
- Proficiency in kitchen terminology and culinary techniques, with a basic understanding of food preparation and presentation standards.
- Flexibility to work evenings, weekends, and holidays as required to accommodate the restaurant's operating hours.
- Attention to detail and a commitment to upholding the restaurant's standards of excellence in every aspect of service.

Joining our team as an expeditor offers an opportunity to be part of an elevated dining destination in the heart of Hollywood. If you possess a passion for hospitality, a keen eye for detail, and the ability to thrive in a dynamic and upscale environment, we invite you to apply

**Job Type**: Part-time

Pay: $17.00 - $18.00 per hour

Shift:

- Evening shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Ability to Commute:

- Los Angeles, CA 90028 (required)

Ability to Relocate:

- Los Angeles, CA 90028: Relocate before starting work (required)

Work Location: In person