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Edplus Enrollment Coordinator

2 months ago

Scottsdale, United States Arizona State University Full time

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here

**Essential Duties**:

- Coordinate with other departments for additional relationship building, coaching, and enrollment support.
- Foster a culture of engagement with prospective students by providing swift responses to questions, maintaining professional written and verbal communication, and providing support throughout enrollment.
- Work collaboratively with students helping them complete specific tasks and prepare for class. Use resources and critical thinking skills to provide the best information and direction for students, and to troubleshoot issues when necessary.
- Continuously innovate and identify process improvements to better students experiences every day.
- Maintain a positive, “How can I help?” attitude.
- Cultivate relationships with the ASU community to ensure that recruitment program goals and objectives are accomplished.
- Assume or coordinate other duties or projects as assigned or directed.

**Minimum Qualifications**:
At least 24 semester credit hours, and one (1) year of experience in advising, student recruitment/retention, related student services, phone-based sales, customer service, OR any equivalent combination of education and experience.

**Desired Qualifications**:

- Demonstrated knowledge of the challenges faced by current and prospective students entering higher education (first generation, returning adults, financially constrained).
- Demonstrated knowledge of Salesforce.
- Experience in customer-first mentality and a principle-thinking approach to innovate in delivering a world class customer service experience.
- Experience in working with people to change their lives.
- Experience in time management to balance multiple competing needs and requests in parallel in a fast-paced environment.
- Ability to communicate with experience, comfort and ease with many stakeholders.
- Experience in being adaptable and thrive in a faced-paced environment with constant change.
- Experience in leading by example in communicating, participating and encouraging support of the institution’s sustainability programs.
- Experience in stimulating changes in individual, institutional and corporate behaviors to create a more sustainable environment.

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.
- Healthcare
- Financial Security
- Retirement
- Family Resources
- Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
- Discounts

**Job Family**
- Career Mgmt & Guidance

**Department Name**
- EdPlus Enrollment Center

**Full-Time/Part-Time**
- Full-Time

**VP Code**
- EdPlus at ASU

**Scope of Search**
- Open

**Grant Funded Position**
- This is not a grant funded position and is not contingent on future grant funding.

**Salary Range**
- $45,000 per year

**Close Date**
- 26-April-2024

**Category**
- 02

**Essential Duties**

Please see above.

**Minimum Qualifications**

At least 24 semester credit hours, and one (1) year of experience in advising, student recruitment/retention, related student services, phone-based sales, customer service, OR any equivalent combination of education and experience.

**Desired Qualifications**

Please see above.

**Working Environment**

EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

**Department Statement**
- EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.
- EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of inclusion and through the diversity of our employees. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.
- EdPlus at ASU

**ASU Statement**

Arizona State University is a VEVRAA Federal Contractor and

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