Customer Service Representative

3 weeks ago

Anaheim, United States Applied General Agency Full time

**Job Title**: Broker Relations Representative (Mandarin/Cantonese)

**Location**: Anaheim, CA

**Schedule**:Full-Time / Hourly

**Responsibilities**:

- Best-in-class customer service focused on finding a first call resolution.
- Documenting and assisting with requests in an accurate and timely manner.
- Meeting all inbound and outbound calling and ticket resolution metrics.
- Appropriate communication with other departments and business partners to ensure optimal resolution timeframes.
- Medicare sales and compliance knowledge.
- Strict adherence to all HIPAA and PHI guidelines.
- Familiarity with agent contracting and certification process.
- Commission inquiry research.
- Understanding of the AGA Leads, Co-Op and Marketing programs.
- Walking agents through the use of various internal systems including their online portal and utilization of self-service options.

**Skills and Qualifications**:

- Strong telephonic and electronic communication skills and etiquette.
- Computer literate and proficient in Microsoft Suite, Google Suite and Outlook.
- Comfortability in a paper-less, electronic document-based environment.
- Advanced problem-solving skills, adaptability to changing business environments, and the ability to appropriately prioritize daily tasks and objectives.

**Required**: Mastery of English as well as the ability to speak, read, and write Mandarin and/or Cantonese.

**Preferred Experience and Requirements**: At least one year of experience in telephonic customer service. Experience in managed care, healthcare or Medicare preferred.
Minimal travel required.

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance

Experience level:

- 1 year

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

**Language**:

- Cantonese (required)
- Mandarin (required)

Ability to Commute:

- Anaheim, CA (required)

Work Location: In person

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