Capacity Associate

2 weeks ago

Chicago, United States Arabella Advisors Full time

**Capacity Associate, Partner Solutions (Hybrid in Durham, NC; Chicago, IL; or Washington, DC)**

The Capacity Associate, a member of Operational Excellence within Partner Solutions, supports the capacity team to ensure day-to-day operations and data management within the capacity team are functioning with client service standards in mind.

The position reports to the Associate Director within Operational Excellence, supporting in maintaining various capacity tools and data within the CRM (Salesforce) and PSA (Certinia) platforms. This position is responsible for independent execution of administration and operational tasks and works directly with multiple internal teams.

**Essential Responsibilities**

Under the guidance of the Capacity Manager:

- Own operational functions of capacity daily management including:

- Resource Request creation and upkeep within Salesforce and Certinia
- Capacity Timecode creation and upkeep within Salesforce and Certinia
- Capacity case system and inbox triage to ensure task completion within client service standards, identifying trigger points for escalation to senior team members
- Timesheet inbox triage and response, acting as the point person for Partner Solutions Account Team questions and requests related to timecode assignments
- Ad-hoc data export requests from various Parter Success Account Team stakeholders
- Own operational functions of capacity systems and data maintenance including:

- Partner Solutions Organization Chart Updates in partnership with department leadership
- Salesforce CRM data accuracy related to capacity metrics
- Recurring systems maintenance and audits
- Support in the execution of stakeholder relationships through:

- Participate in various cross-team stakeholder calls to capture comprehensive notes and gain deeper insights into overarching team initiatives
- Ad-hoc reporting for senior leadership
- Analyze current capacity metrics and staffing needs using existing tools to make informed recommendations related to temporary coverage assignments
- Partner with department leadership to support communications on behalf of the Capacity team, under the guidance of the Capacity Associate Director.
- Technology Implementation _
- Support the Capacity Manager to troubleshoot and triage reported capacity management tool issues and work with business technology to facilitate resolution of issues.
- Consult with the Capacity Manager for complex reporting often supporting with larger data pulls and uploads
- Upload and maintain project pricing tool data within Certinia using monthly queries provided by the Pricing and Profitability team.

**Other Responsibilities**
- Support the implementation of department and organizational policies and procedures as they are introduced
- Routinely apprise and align with internal stakeholders on the status of tasks; sharing processes and other relevant project data to senior team members, as needed
- Contribute to the development of more efficient processes, systems, and technology as assigned
- Contribute to the achievement of team initiatives and internal projects as assigned
- Maintain a thorough understanding of PSA and Certinia reporting features

**To Be Successful in This Role, You’ll Need**
- 2-4 years of relevant professional experience
- High attention to detail and process oriented
- Ability to prioritize effectively and manage towards multiple deadlines simultaneously
- Excellent time management skills
- Strong written and verbal communication skills
- Ability to use available resources and feedback to continually pivot, adapt, and grow
- Effective collaboration skills and team player
- Ability and understanding of how to use Microsoft Office Suite
- Ability and understanding of how to use CRM database management
- Ability to work inclusively and collaboratively with diverse teams and audiences

**Our Core Competencies**
- The ability to provide excellent, reliable service, including the ability to effectively recognize and elevate potential challenges, gather the information necessary to create and carry out solutions, and support those solutions with clear communications and thorough follow up.
- The ability to manage time, resources, and priorities to complete tasks on time with high-quality results
- The ability to be a positive and professional liaison for stakeholders such as clients, team members, and senior leaders, including understanding how the role relates to those stakeholders and how to gather information and resources from them in order to achieve certain goals
- The ability to communicate clearly, concisely, and professionally to various audiences over various mediums.
- The ability to effectively collaborate, including a willingness to go above and beyond to help the team achieve goals, solicit others’ perspectives, share knowledge, and participate in activities that support diversity and inclusion
- A demonstrated eagerness to learn and take on new challenges, including an openness to

  • Capacity Building Coach

    7 days ago

    Chicago, United States State of Illinois Full time

    Agency: Criminal Justice Information Authority Closing Date/Time: 07/09/2024 **Salary**: $50,000 - $68,000/commensurate based on experience **Job Type**: Hourly County: Cook Number of Vacancies: 4 Plan/BU:None **JOB REQUISITION #39231** ***A RESUME IS REQUIRED FOR THIS JOB POSTING** This position is **TEMPORARY** and does NOT include state...

  • Client Services Associate

    3 months ago

    Chicago, United States BGSF Full time

    Our client in the financial services industry is seeking a Client Service Associate to join their growing team in their downtown Chicago or Nashville, TN offices. The Associate will support clients, custodian partners, and team members in an administrative and operational capacity. This is an onsite position offering a competitive salary with annual bonus...

  • Client Services Associate

    2 weeks ago

    Chicago, Illinois, United States BGSF Full time

    Our client in the financial services industry is seeking a Client Service Associate to join their growing team in their downtown Chicago or Nashville, TN offices. The Associate will support clients, custodian partners, and team members in an administrative and operational capacity. This is an onsite position offering a competitive salary with annual bonus...

  • Development Associate

    2 months ago

    Chicago, United States Jewishsac Full time

    Chicago Jewish Day School offers an exciting and innovative dual curriculum, encompassing the best of General Studies, Hebrew and Judaic Studies. At CJDS, learning is approached in a safe, collaborative, and supportive educational environment. As our school continues to grow, we are looking for creative and collaborative faculty and staff to join and expand...

  • Development Associate

    4 weeks ago

    Chicago, United States Jewishsac Full time

    Our most popular service. Subscribe to a weekly email of jobs! Chicago Jewish Day School offers an exciting and innovative dual curriculum, encompassing the best of General Studies, Hebrew and Judaic Studies. At CJDS, learning is approached in a safe, collaborative, and supportive educational environment. As our school continues to grow, we are looking for...

  • Non CDL Driver/Warehouse Associate

    2 months ago

    Chicago, United States The New Haven Companies Full time

    Job DescriptionJob Description More driving than warehouse. Must have a C License. As a Warehouse Associate, you will have a variety of responsibilities so things will never be boring! You will verify and keep records on incoming and outgoing shipments, prepare items for shipment, arrange for customer pick-up and participate in assembling, addressing, and...

  • Non CDL Driver/Warehouse Associate

    4 weeks ago

    Chicago, United States The New Haven Companies Full time

    Job DescriptionJob Description More driving than warehouse. Must have a C License. As a Warehouse Associate, you will have a variety of responsibilities so things will never be boring! You will verify and keep records on incoming and outgoing shipments, prepare items for shipment, arrange for customer pick-up and participate in assembling, addressing, and...

  • Operations Associate

    3 weeks ago

    Chicago, United States Sephora Full time

    **Job ID**: 244975 **Store Name/Number**: IL-Michigan Ave (0336) **Address**: 605 North Michigan Avenue, Chicago, IL 60611, United States (US) **Hourly/Salaried**: Hourly (Non-Exempt) **Full Time/Part Time**: Flex **Position Type**: Regular **Operations Associate** It takes a lot of behind-the-scenes effort to make sure our stores have the right...

  • Resource Solutions Associate

    4 weeks ago

    Chicago, United States JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** The Commercial Banking Finance & Business Management Resource Planning team is looking for a strategic, analytical, and energetic professional to support the Wholesale Lending Services organization. On this team, you will help partner with the business to achieve their goals. As a Resource Planning Associate on the Commercial Bank team,...

  • Customer Service Associate

    2 months ago

    Chicago, United States Chicago Artists Coalition Full time

    **Customer Service Associate** *Chicagos Old Town School of Folk Music is the largest community school of the arts in the U.S. and a non-profit organization committed to celebrating American music and global cultures. Founded in 1957, the Old Town School of Folk Music provides a wide range of music, dance, and arts courses to people of all ages, abilities,...

  • Customer Service Associate

    4 weeks ago

    Chicago, United States Chicago Artists Coalition Full time

    **Customer Service Associate** *Chicagos Old Town School of Folk Music is the largest community school of the arts in the U.S. and a non-profit organization committed to celebrating American music and global cultures. Founded in 1957, the Old Town School of Folk Music provides a wide range of music, dance, and arts courses to people of all ages, abilities,...

  • Associate Engineer

    1 week ago

    Chicago, United States Thrive Networks Full time

    About Us: Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for...

  • Senior Associate- Audit

    2 months ago

    Chicago, United States 77 Consultants Full time

    Job DescriptionJob DescriptionJob Function:AccountingReporting To:Manager, AuditJob Highlights:Skills - Must Have:3+ years of experience in a public accounting firm ,Private companies' Audit experience CPA designated or close to completion of CPAAbout this Job:We currently have an exciting career opportunity for a Senior Assurance Associate to join the...

  • Senior Associate- Audit

    3 months ago

    Chicago, United States 77 Consultants Full time

    Job DescriptionJob DescriptionJob Function:AccountingReporting To:Manager, AuditJob Highlights:Skills - Must Have:3+ years of experience in a public accounting firm ,Private companies' Audit experience CPA designated or close to completion of CPAAbout this Job:We currently have an exciting career opportunity for a Senior Assurance Associate to join the...

  • Senior Associate- Audit

    4 weeks ago

    Chicago, United States 77 Consultants Full time

    Job DescriptionJob DescriptionJob Function:AccountingReporting To:Manager, AuditJob Highlights:Skills - Must Have:3+ years of experience in a public accounting firm ,Private companies' Audit experience CPA designated or close to completion of CPAAbout this Job:We currently have an exciting career opportunity for a Senior Assurance Associate to join the...

  • Client Services Associate

    3 months ago

    Chicago, United States BGSF Full time

    Our client, a fast growing financial services firm with multiple locations, is seeking a Client Service Associate to join the team at their office in Chicago. This role will support clients, custodian partners, and team members in an administrative and operational capacity. Responsibilities· Take ownership of administrative processes, including the client...

  • Client Services Associate

    2 months ago

    Chicago, United States BGSF Full time

    Our client, a fast growing financial services firm with multiple locations, is seeking a Client Service Associate to join the team at their office in Chicago. This role will support clients, custodian partners, and team members in an administrative and operational capacity. Responsibilities· Take ownership of administrative processes, including the client...

  • Senior Associate- Audit

    4 weeks ago

    Chicago, United States 77 Consultants Full time

    Job DescriptionJob DescriptionJob Function:AccountingReporting To:Manager, AuditJob Highlights:Skills - Must Have:3+ years of experience in a public accounting firm ,Private companies' Audit experience CPA designated or close to completion of CPAAbout this Job:We currently have an exciting career opportunity for a Senior Assurance Associate to join the...

  • Associate General Counsel

    1 month ago

    Chicago, United States EpsteinSchwartz Legal Search Full time

    EpsteinSchwartz has a new in-house opportunity. Our client, a premier national real estate investment firm based in downtown Chicago, is hiring an Associate General Counsel, Finance to join its dynamic team. The Assistant General Counsel should have at least 5 years of complex and sophisticated real estate finance experience. This attorney will enjoy a...

  • Associate General Counsel

    4 weeks ago

    Chicago, United States EpsteinSchwartz Legal Search Full time

    EpsteinSchwartz has a new in-house opportunity. Our client, a premier national real estate investment firm based in downtown Chicago, is hiring an Associate General Counsel, Finance to join its dynamic team. The Assistant General Counsel should have at least 5 years of complex and sophisticated real estate finance experience. This attorney will enjoy a...