State Service Center Administrator

4 weeks ago

Dover, United States State of Delaware Full time

**Introduction**:
**Make a Difference with DHSS**

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

**Summary Statement**:
The Administrator will complete daily and monthly statistics, assign work, review case work, ensure timelines are being met, keep up with daily worklist, assist lead worker when they are out, cover other duties for workers as they are out. The Administrator will ensure that his team is always staffed and will request hiring or discipline as vacancies and issues arise. The Administrator will work closely with tenant agencies to ensure their building needs are being met, to ensure the safety and security of the staff within the building is adequate, develop relationships with the tenant agencies as well as the local community agencies as they will act as possible future resources for the team. The Administrator is to help with the onboarding of new staff, work with the training team and the other Administrators and Regional Administrators to make sure that the same processes and procedures are being followed statewide.

**Essential Functions**:
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Assesses and analyzes community needs, identifies needed services, recruits agencies to deliver services and negotiates service provisions with agencies.
- Conducts stakeholder mapping to identify community leaders to engage in the center.
Develops and facilitates focus groups consisting of legislators and representatives from schools, churches, businesses, civic organizations and non-profit groups to identify and meet community needs.
- Develops, evaluates, and manages programs including pilot programs to maximize use by clients and meet service needs.
- Develops, evaluates, recommends and implements new and revised operational, program, and safety/security policies, procedures and plans.
- Manages a central intake function (pre-screening, assessment, and eligibility) to provide for service integration, coordination of client services, and client case management.
- Supervises the work of state service center staff providing services such as emergency assistance, community resource assistance, rental assistance, utility payment assistance, housing energy efficiency assistance, kinship care assistance, diabetes medicine/supplies assistance, client transportation, and centralized clerical support.
- Recruits prospective tenant agencies for the center, negotiates tenant contracts, allocates space for agencies’ use, performs maintenance inspections, oversees maintenance performed, interacts with contractors/vendors, implements preventive maintenance and security measures to ensure facility safety, security, and cleanliness for clients, center staff, and tenant agencies’ staff.
- Prepares grant requests, monitors expenditures of grants and funds from federal and community sources and the accounting and collection of fees/monies for clients in programs requiring client payment, solicits additional funding from current community partners when needed, identifies and obtains other sources for funding, and completes required financial reporting.
- Assesses and identifies needs, compiles cost projections and estimates, and drafts, justifies, recommends, and monitors the center’s operating budget including facility capital improvement monies.
Conducts meetings with provider agencies and center staff to discuss problems and possible solutions and relay new and/or revised policies and procedures.
- Reviews appeals from clients, evaluates all information, meets with clients, and makes a determination in accordance with applicable laws, rules, regulations, policies, and procedures.
- Promotes programs/services by attending local health fairs, community events, and community organization meetings, and providing informational presentations.
- Prepares reports and maintains and oversees maintenance of required records.

**Job Requirements**:
**JOB REQUIREMENTS for State Service Center Administrator**
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

- Six months experience in program evaluation such as evaluating programs and services to identify pro

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