Police Dispatcher Lateral

**Description**:
**HIRING BONUS**
- **$10,000 for applicants hired as in-state Lateral Police Dispatchers**:

- **$7,500 for applicants hired as out-of-state Lateral Police Dispatchers**

**This recruitment process is for in state and out-of-state Police lateral dispatchers and will be used to **fill full**-time, regular status Police Dispatcher positions** **within the Glendale Police Department.**

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Lateral Police Dispatcher hiring process is dependent on experience at a comparable law enforcement agency._**

**Answers emergency and non-emergency telephone calls, dispatches and monitors officers, and enters information into criminal justice information systems.**

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**Essential Functions**:

- Answers incoming telephone lines, such as 911 emergency, non-emergency lines, TTY for the hearing impaired and text to 911.
- Dispatches calls to proper emergency/police units on the main police channel, police information channel or the major incident restricted channel and enters appropriate information into computer aided dispatch system.
- Maintains status and awareness of police units and activities and monitors alarms; provides supplemental information to officers and other personnel as needed.
- Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond and dispatches information to appropriate personnel.
- Performs ACIC/NCIC entries, uses computer systems such as Motorola Premier One CAD/WEBRMS, ACJIS/JWI, ShotSpotter, 3SI and Motorola Radio Systems.
- May be required to testify in court.
- Assists in the training and evaluation of new Police Dispatchers and Police Officer Call takers.
- Maintains various department records, reference books, and reports.
- Performs validation audits and other computerized data entry work.
- Performs other related duties as assigned.

**Minimum Qualifications/Special Requirements/Success Factors**:
**Knowledge of**:
Radio, telephone, and computer equipment in the Communications areas
City, State and Federal laws regarding emergency communications and criminal justice information systems
Departmental policies, procedures, and general orders
Community resources available to citizen callers
Police patrol procedures

**Ability to**:
Operate computerized criminal justice information systems
Work under pressure in emergency and stressful situations and at several tasks concurrently. Quickly and accurately obtain pertinent information
Independently operate a base radio station and learn radio codes and call letters
Learn the geography of the City
Establish and maintain effective working relationships with co-worker, other city personnel, outside agencies and the general public
Communicate clearly and concisely, both orally and in writing

**Special Requirements**
Shift work is required.
Terminal Operator Certification, Level A, within 6 months of hire.
Ability to type 35 wpm.

**Physical Requirements/Working Conditions**:
Intense concentration and prolonged attentiveness required during emergency communications.
Interaction with distraught or abusive individuals.- Glendale is an Equal Opportunity Employer and values diversity at all levels of the workforce._
- Applicants may obtain a copy of the City of Glendale's EEOP Utilization Report _here_ _(Download PDF reader)_ or upon request from the City of Glendale's Human Resources & Risk Management Office._