Workplace Mentoring Program Specialist

3 weeks ago

Santa Ana, United States Big Brothers Big Sisters of Orange County Full time

**JOB TITLE**:Workplace Mentoring Program Specialist

**DEPARTMENT**:Adult Site Based Programs

**REPORTS TO**:College & Career Program Manager

**FLSA STATUS**: Full-Time Hourly, Non-Exempt

**OUR MISSION**:Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities, changing the lives of children for the better, forever.

**Adult SITE BASED PROGRAMS**:Students are matched with Workplace Mentors and meet once a month in a group setting. Sessions are facilitated by the program specialist. This program provides youth and young adults the opportunity to explore post-high school and college experiences they may not have even known were possibilities. A tailored social emotional learning curriculum focuses on college and career readiness, relationship building and youth advocacy fostered through the mentorship experience.

JOB RESPONSIBILITIES

**Program Management and Execution**
- Oversee the effective implementation and management of the Workplace Mentoring cohorts assigned to your slate.
- Develop and execute project plans to achieve program goals.
- Facilitate and supervise mentorship site sessions and pre-program orientations. This may also include chaperoning high school students during organized transportation from their high school to the corporate partner’s office and back to the school.
- Lead engaging and informative group sessions with a cohort of a minimum of 30 individuals.
- Deliver content on college and career readiness with expertise and impact.
- Works collaboratively with the enrollment team for a smooth transition between enrollment process and program launch.
- Support enrollment team by conducting enrollment responsibilities including interviewing, assessing, and fingerprinting for potential mentors and mentees as needed.
- Complete appropriate trainings as directed by supervisor and attend agency staff and departmental meetings.

**Program Evaluation**
- Monitor and evaluate program effectiveness, making data-driven improvements.
- Collect and analyze feedback from participants and partners for continuous enhancement.
- Support funding and grants by adhering to data collection with surveys and match stories.
- Effectively communicate with the BBBS Marketing/PR team on press-worthy activities, volunteer highlights and program successes to enhance visibility of the program.

**Mentorship Coordination and Support**
- Provide guidance and support to mentors and mentees during facilitated sessions and/or match support.
- Ensure positive and impactful mentor-mentee relationships within the program.
- Promotes open communication amongst all participants.
- Maintain a caseload of 75 mentor-mentee matches at any given time.
- Ensure positive match development and safety of both mentor and mentees, and the mentees’ parents/guardians by conducting monthly match support check-ins that are accomplished through in-person or telephone contact. This also includes submitting the match support notes in accordance to the due date in the database each month.
- Provide ongoing support of engagement for the assigned matches to achieve length of match, closure and outcome evaluation goals. Provide recommendations for mentor appreciation and participation in events.
- Maintain accurate file documentation for each match according to Big Brothers Big Sisters of America (BBBSA) standards and agency policies in addition to providing accurate and timely program statistics.

**Stewarding Corporate and School Partners**
- Responsible for the stewardship and ultimate retention of all workplace mentoring program partners as well as mentors and mentees.
- Navigate corporate environments with a nuanced understanding of organizational dynamics.
- Collaborate effectively with corporate partners to align program objectives.
- Work in partnership with assigned partner schools and corporate partners to schedule and plan out sessions, meetings, and transportation for participating students.
- Maintain a high level of professionalism in representing the agency when communicating and collaborating with corporate partners.
- Develop and cultivate strong relationships with corporate and educational partners.
- Leverage influence to enhance program offerings and support.

**Curriculum Development**
- Design and implement a comprehensive curriculum aligned with the mentee’s goals and corporate objectives.
- Integrate diverse perspectives and experiences into the program content.
- Demonstrate a keen understanding of cultural nuances in program design and delivery.
- Ensure inclusivity and cultural sensitivity in all aspects of the program.
- Experience working with diverse populations and socio-economic regions (i.e. a variety of school districts, learning styles, charter sch

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