Technical Services Coordinator

3 weeks ago

Calhoun, United States Mohawk Industries Full time

Are you looking for more?

At Mohawk Industries, we’re committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:
Mohawk is looking for a Technical Services Coordinator who can do more Mohawk by providing a high level of service and support to all of Flooring North America’s brands across its residential, distributor and builder multifamily divisions. This position will establish and maintain positive business relationships both internally and externally to promote company goals.

What you’ll do:

- Communicate daily with both internal and external customers.
- Compose and maintain correspondence and other documents, including technical data sheets.
- Partner with sales team members to solve problems and secure projects.
- Seek out assistance from other departments, including Product Management, Manufacturing, Marketing and Quality Control, to better support our sales team and customers.
- Support the Claims team when product technical expertise is needed.
- Handle technical inquiries, provide guidance and develop solutions for problems presented.

What you have:

- A high school diploma or equivalent.
- Two years of experience in technical support, quality control, manufacturing, product development or customer service required. Three years preferred.
- Good computers skills with proficiency in AS400 system, as well as Microsoft Office.
- Strong analytical and research skills to provide solutions for consumers.
- Basic understanding of product installation.

What you’re good at:

- Communicating effectively with a wide range of people in oral, written and interpersonal form
- Exercising diplomacy, discretion and judgment in dealing with others.
- Prioritizing tasks and managing time to achieve success.
- Projecting a strong customer service orientation and a positive image on behalf of the organization.
- Making decisions and working independently with little supervision.

What else?
- While we’re a primarily in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time
- We’re located in a pretty great spot - check out this video to see what we mean

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.
- Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant._

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