Service & Engagement Team Leader

3 weeks ago

Elmhurst, United States Target Full time

The pay range per hour is $26.50 - $45.05

**ALL ABOUT TARGET**

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America’s leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.

You delight our guests in all areas of the store ensuring each guest has an enjoyable experience in our smallest format stores.

**ALL ABOUT SMALL FORMATS**

We enable a consistent experience for our guests by ensuring product is in stock, available and accurately priced and signed on the sales floor in our smallest format stores. Experts of operations, process and efficiency, this team is responsible for being proficient in all areas of the store to complete duties such as, but not limited to, cashiering, stocking, presentation and price accuracy. You’ll provide exceptional guest service, customizing each experience and anticipating guest needs.

**At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Small Format Team Leader can provide you with the skills and experience of**:

- Guest service fundamentals and experience building a guest first culture across the store
- Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
- Process improvements and workload efficiency
- Leading a team of hourly team members including: skills in interviewing, developing, coaching, evaluating and retaining talent

**As a Small Format Team Leader, **no two days are ever the same, but a typical day will most likely include the following responsibilities**:

- Understand sales goals, plan daily/weekly workload with guidance from leader, and execute the same to deliver on department and store sales goals and guest engagement, including: planning merchandising, pricing workload, transitions, revisions, sales plans and promotions
- Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team members’ expectations to deliver the service standard.
- Enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor
- Be an expert of operations, accuracy, process and efficiency
- With guidance from leader, execute inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for your assigned department(s)
- With guidance from leader, help create a scheduling plan based off of monthly and weekly business workload and guest traffic
- Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)
- With guidance from your leader, help lead team members in your department(s) in the backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve in accordance to your leader’s direction.
- Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work, as applicable for your location
- Enable team members to stay up-to-date on relevant trends and products
- Participate in team onboarding and learning
- With guidance from leader, close knowledge and skill gaps through training and experiences
- With guidance from leader, establish clear goals and expectations and hold team members accountable to expectations
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Always demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way
- Lead and create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others.
- Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
- As a key carrier, follow all safe and secure training and processes
- Address store needs (emergency, regulatory visits, etc.)
- Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, an

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