Director, IT Business Solutions
1 month ago
Role and Scope of Position:
The Director of Business Solutions, Operations, is a leadership level function reporting to the Vice President, Enterprise Business Solutions and serves as an integral part of the IT leadership team.
**Essential Functions**:
- Works closely with Senior Vice Presidents, Vice Presidents and Directors to gain understanding of assigned business process domains and the business unit objectives.
- This position will be involved in day-to-day activities within the department. Assesses the short, immediate and long-term business area technology needs and creates a technology roadmap for the delivery of technology solutions.
- Contributes to the evaluation and selection process for business technology solutions that will supplement or upgrade the current business technology environment.
- Establishes the deliverables and projected milestones for solution delivery in partnership with the Program Management Office and the business to ensure that projects are delivered on schedule and within budget.
- Educates the business and IT leadership regarding the values and usage of new business technologies (Applications) in a growing and technology-driven organization and industry.
- Directs the work efforts of and provides leadership to all internal and external IT resources in order to support the planning, design, implementation, and operational needs of the business.
- Manages effective flow of information while demonstrating superior verbal and written communication skills, ability to interact effectively with all levels of the business.
- Actively leads presentations to senior management on business objectives, systems performance, communication plans, and new concepts.
- Leads a proactive approach to production support by expanding the monitoring and alerting processes and tools to deliver on business results while continuing to drive the execution of IT operational/small enhancements/continuous improvements projects in collaboration with suppliers, business partners, and IT management.
- Manages the area budget following Finance and IT departments guidelines.
- Assists and complies with annual Internal and External SOX Audit activities and requirements.
- Ensures a strong, productive business relationship with business partners.
- Builds a strong, diverse IT support and delivery team that has strong business acumen and a focus on delivering a positive customer experience to business partners.
**Technical Knowledge/Skill/Education/Licenses/Certifications**:
- Technical Knowledge/Skill:_
- Demonstrated ability to lead effectively in a fast-paced, deadline-driven environment.
- Track record of leading and delivering cost effective results.
- Proven ability to evaluate and manage risk.
- Strong negotiating and conflict resolution skills.
- Ability to set priorities and focus on appropriate roadblocks that hinder the organizations goals, knowledge and experience.
- Proven experience in managing all aspects of vendor relationship including vendor performance and SLA adherence.
- Proven experience coordinating and working cross-functionally across various IT departments including infrastructure, security, and the PMO.
- Proficient knowledge in ITIL Framework, including Incident Management, Problem Management and Change Control as well as Change Management.
- Strong workload management skills.
- Excellent oral and written communications skills. Ability to clearly communicate with at all levels of organization.
- Utility industry experience a plus but is not required. Additionally, experience with Operational Technologies (OT) a plus, but not required.
- Experience with Agile and DevOps preferred.
- Ability to plan and schedule projects and work under deadlines - must multi-task effectively.
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
- Experience with service level management.
- Ability to communicate complex issues and influence others internally and externally.
**Operations Role Additional Technical Knowledge/Skills**:
- Demonstrated experience with supporting operations technologies including, but not limited to Work and Asset Management (WAM), Mobile Workforce Management and Geographic Information Systems (GIS)
- Education:_
- Requires a Bachelor’s Degree in Computer Science or related discipline. Master’s Degree preferred.
- Experience_:
- Minimum of twelve (12) years business and technical experience. Experience providing IT support services to customers, employees and/or business partners preferred.
- ** For Operations Role**: Same as above and minimum of five (5) years of direct experience supporting operational technologies (e.g., WAM, GIS, etc.)
- Licenses & Certifications:_
- None
**Working Conditions**:
- Must be available to work emergency restoration assignment as required.
- Must be available to travel between MA/CT/NH as necessary.
corpajd
**Worker Type**:
Regular
**Number of Openings**:
1
**EEO Statement**
Ev
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