Executive Director

3 days ago

Methuen, United States The Woods at Merrimack - Retirement Community Full time

**Why do 94% of our residents recommend our communities to friends and family**? The answer lies in our people. Sunshine Retirement Living was established with a noble vision: to craft secure and joyful homes for seniors across the nation. This vision is driven by a family with three generations deeply rooted in senior care expertise.

Our mission, centered on 'people, passion, and excellence,' transcends mere words. It's a tangible reality fostered by our team, who deliver compassionate, extraordinary service to our residents and offer collaborative, uplifting support to one another. This person-centric ethos has enabled us to cultivate vibrant communities where both residents and employees flourish

Our mission focused on “people, passion and excellence” is more than a statement. It’s a tangible experience our team creates by providing compassionate, exceptional service to our residents, and collaborative, positive support to each other. This person-centered approach has helped us create healthy communities where both our residents and employees thrive.

**Our employees receive great benefits** our employees enjoy an array of exceptional benefits. From comprehensive health, dental, and vision coverage to disability and life insurance, alongside a robust 401(k) plan, we prioritize your well-being. Additionally, all team members have access to Virtual Healthcare through MDLive and LifeBalance programs, ensuring your holistic wellness.

If you're seeking a workplace that is dedicated to making a tangible impact in the lives of individuals with rich stories to share, while fostering meaningful connections with both your community team members and residents, we invite you to become part of our team.

Discover more about your prospective role below.

**OVERALL JOB PURPOSE**

Demonstrate strong leadership and managerial skills necessary to ensure a productive, safe, and professional work environment for all Community Staff members and residents. Direct and coordinate the operations of the Community in a way that fosters a collaborative management team which understands and promotes its shared authority, responsibilities, and duties. Demonstrate through leadership and ensure that your Community is making every effort to attain the company’s goal of 100% occupancy, resident satisfaction, and operation within budget while upholding our values of People, Passion, and Excellence.

**MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS**
- Must be 21 years of age.
- **Prior senior living management experience of six (6) years**; including operational and financial experience in managing employees, customer service, budget process, purchasing, payroll, and accounts payable/receivable.
- Knowledge of and ability to conform to applicable laws, rules, and regulations and meets state or provincial health related requirements (as applicable for position).
- In addition to the above, the following skills are strongly preferred: experience serving senior citizens; familiarity with laws and regulations applicable to the Community and Human Resources principles.
- Demonstrated ability to communicate effectively and politely (in English), both verbally and in writing, with residents and staff.
- Dedication for mentoring and coaching all Community employees to success. Knowledge of risk / loss control and prevention through maintenance.
- Knowledge of aspects of marketing, which includes, but is not limited to, sales skills, advertising, census management, and public relations.
- Must be competent and knowledgeable in operations, policies, and procedures.
- Maintain a positive, respectful, and professional approach with coworkers and residents.
- Ability to keep all business and operations information confidential.
- Have effective organizational and project management skills with attention to detail.
- Ability to work under time constraints and meet department deadlines.
- Must possess a high school diploma or GED.
- Satisfactorily pass Company's and state regulated criminal record clearance, health screening and TB clearance (if applicable).

**ESSENTIAL JOB DUTIES AND RESPONSIBILITIES**
- Provide leadership, supervision, training, guidance, and communication while overseeing all aspects of Community management, including special attention to the following areas:

- **Census**—Develop and implement techniques and resources designed to attain and maintain 100% occupancy at all times through effective community relations, special events, direct-inquiry calls, Community tours, etc. Devote time each week for community outreach, follow up on direct inquiries, and conduct tours to prospective residents in conjunction with the Community Development Director.
- **Budget**—Participate in the formulation of the annual Community budget. Follow the approved operating budget. Communicate and obtain approval from Regional Vice President of Operations for exceptions.
- **Resident Relations**—Assess resident satisfaction through continued

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