IT Helpdesk Support

1 week ago


Austin, United States Infinite Ranges Full time

Contract to hire
- Onsite in Austin TX
- IT Helpdesk Support

Join a leading provider of specialized software and data solutions exclusively tailored for government entities. With a proven track record of empowering public sector organizations, our client is dedicated to ensuring seamless operations and top-tier service for our clients. From document management to workflow automation, they are at the forefront of innovation, revolutionizing the way government agencies serve their communities

**About the role**:
Are you ready to embark on a fulfilling journey as an IT Helpdesk Support Specialist in Austin, TX? Join their team and become an integral part of their mission to deliver unparalleled support to government clients. In this contract to hire role, you'll be the frontline hero, tackling all things helpdesk-related with precision and finesse. From troubleshooting technical issues to providing stellar customer service, your knack for deescalation and excellent people skills will shine through. Open tickets? No problem. You'll handle them like a pro, ensuring timely resolution and client satisfaction.

**What you'll be doing**:

- Provide comprehensive helpdesk support during regular business hours (8-5 Mon-Fri).
- Tackle a wide range of technical issues with efficiency and accuracy.
- Utilize your exceptional deescalation abilities to resolve conflicts and keep clients satisfied.
- Collaborate closely with internal teams to address installation issues and ensure smooth operations.
- Work closely with government entities to understand their unique needs and provide tailored support.
- Seize opportunities for growth and development, potentially transitioning into installation-related tasks as needed.

**What we want to see**:

- A passion for technology and a desire to learn the ins and outs of IT support.
- Excellent people skills and the ability to communicate effectively with clients and colleagues.
- Strong problem-solving abilities and a proactive approach to resolving issues.
- Excited about the opportunity to work with government entities and make a meaningful impact.
- Bonus points if you have prior experience in customer service or a related field.


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