Technical Support Specialist/ Technical Support

2 weeks ago


Newport News, United States Adientone Full time

Serves as the customer service liaison between corporate associates and the IT department for purposes of prompt incident resolution.

**Responsibilities**:
The IT Support Technician is expected to provide technical support for any issue reported within corporate standards.

Develop a solid understanding of the relationship between hardware, software and business systems processes.

Perform duties as requested by management.

Heavily utilize training, documentation/knowledge, and peers to develop Troubleshooting and Research skills.

Consistently document and troubleshoot any reported issue.

Develop and maintain strong relationships within the IT department.

Develop and maintain understanding of Corporate and IT policies and procedures.

Develop good verbal and written communication skills.

Develop lacerative thinking in troubleshooting techniques.

Develop solid customer service and follow-up skills.

Comply with defined ITIL processes.

While providing a high level of customer service, the Assistant Technical Support Representative answers incoming calls, tracks information in a ticketing system, uses a knowledge base tool along with their own personal expertise to resolve incidents in a timely fashion. The Assistant Technical Support Representative escalates unresolved problem/issues/requests to the other support teams as required.

**Responsibilities**:

- Heavily use training, documentation/knowledge, and peers to develop troubleshooting and research skills.
- Consistently document and solve any reported issue.
- Develop and maintain strong relationships within the IT department.
- Develop and maintain an understanding of Corporate and IT policies and procedures.
- Develop and maintain verbal and written communication skills.
- Develop and maintain creative thinking in troubleshooting techniques.
- Develop and maintain solid customer service and follow-up skills.
- Stay in sync with defined processes.
- In addition to the essential job functions described above, all associates will perform duties as requested by management.

**Qualifications**:
6 - 18 months relevant experience in a technical call center or comparable education preferred

Prior experience supporting Windows 10 and Windows 11 required.

Experience supporting HP/Dell/Apple end user computer devices (desktops, laptops, and tablets)

Experience in troubleshooting MS Office products required (2007 and O365/2013)

Expertise in MS Outlook is highly preferred.

Experience with VPN related issues to support the teleworking community.

Experience with mobile devices preferred (Apple iOS and Android)

Outstanding communication skills, both written and verbal

Excellent customer service skills

Familiarity with ITIL processes and methodologies is preferred.

**Job Type**: Contract

Application Question(s):

- Do you have any experience with supporting Windows 10 and Windows 11 ?
- Do you have any experience with supporting HP/Dell/Apple end user computer devices (desktops, laptops, and tablets)?

Ability to Relocate:

- Newport News, VA: Relocate before starting work (required)

Work Location: On the road



  • Newport News, United States TASC Technical Services Full time

    Job DescriptionJob DescriptionHelp Desk Technical Support 1 Newport News, VA 6-month contract Pay: $16.00-$21.00/hr BOEU.S. Citizen requiredSorry, No C2C or third party resumes Position Summary / ResponsibilitiesResolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network,...


  • Newport News, United States Prolim Global Full time

    Job DescriptionJob DescriptionPROLIM (www.prolim.com) is currently seeking Help Desk Technical Support 1 - 1st, 2nd & 3rd Shift for one of our top Client for Location Newport News, VAQualified candidates can directly send your updated resume and contact info via email: jayaprakash.hiremath@prolim.comJob description:Description/Comment:Resolves technical...


  • Newport News, United States Apollo Professional Solutions Full time

    Job Description Helpdesk Support 1 Newport News, VA Contract Shifts: 1, 2 and 3 $16.65-$31.90/hr Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database...


  • Newport News, United States Avaso Technology Solutions Full time

    Position: -IT Support Specialist Level 2 All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. Employment Type: - Full Time Employment Role: - Onsite Location:- Newport News, Virginia, United States Job Description The IT Support Specialist Level 2 – Desktop Technician will...

  • IT Support Specialist Level 2

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Newport News, United States AVASO Technology Solutions Full time

    Position: -IT Support Specialist Level 2Employment Type: - Full Time EmploymentRole: - OnsiteLocation:- Newport News, Virginia, United StatesJob DescriptionThe IT Support Specialist Level 2 – Desktop Technician will provide day to day local\Onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve...

  • IT Support Specialist Level 2

    Found in: Appcast US C2 - 2 weeks ago


    Newport News, United States AVASO Technology Solutions Full time

    Position: -IT Support Specialist Level 2Employment Type: - Full Time EmploymentRole: - OnsiteLocation:- Newport News, Virginia, United StatesJob DescriptionThe IT Support Specialist Level 2 – Desktop Technician will provide day to day local\Onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve...

  • Engineer Systems 3

    1 week ago


    Newport News, United States TASC Technical Services Full time

    Job DescriptionJob DescriptionEngineer Systems 3 Newport News, VA 6- month contract. Pay $43.00-$56.00/hr BOEUS Citizen and Confidential Clearance RequiredSorry, no C2C or third party resumes. Performs technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analyses for total systems. Analyses...

  • Technical Solutions Architect with Security Clearance

    Found in: Dice One Red US C2 - 2 weeks ago


    Newport News, United States Titan Technologies Full time

    ***Pending Award*** Titan Technologies, LLC (Titan) is seeking an experienced, self-directed, Technical Solutions Architect to support the Army Data and Analytics Platform contract, in Newport News, VA. As a member of our team, you will help to assist the Army in a full range of program/product management and administration, financial, technical, and...


  • Newport Beach, United States edgecomputingassociation.com Full time

    Location Newport Beach, California , United States M3 Wake Research, Inc. is one of the largest independent clinical research site services companies in North America. M3 Wake Research has more than 15 owned and managed research sites across 7 states in the US and continues to grow. Due to continued growth and expansion, we are seeking a Desktop Support...


  • Newport, United States Mental Health America of NKY and Southwest Ohio Inc. Full time

    Job DescriptionJob DescriptionYour responsibilities and requirementsMental Health America of Northern Kentucky and Southwest Ohio is a forward-thinking non-profit organization that promotes mental health and overall wellness.  We deliver a wide range of services including prevention, education, and direct care provision.   At the heart of our work are our...

  • Technical Program Analyst

    Found in: Dice One Red US C2 - 2 weeks ago


    Newport News, United States Titan Technologies Full time

    ***Pending Award*** Titan Technologies, LLC (Titan) is seeking an experienced, self-directed, Program Analyst to support the Army Data and Analytics Platform contract. As a member of our team, you will help to assist the Army in a full range of program/product management and administration, financial, technical, and business transformation. Responsible for...


  • Newport News, United States Amazing Technology Full time

    Job DescriptionJob Description Thank you for your interest. We are a premier staffing company looking to add some experienced on-call field service techs to the team. I would like to invite you to apply. Our office is in Newport News, Virginia.Field Technician - PT Positioncompensation: $15-$20/hr based on experienceemployment type: part-timeAmazing...


  • Newport News, United States Phoenix Group of Virgina, Inc. Full time

    Job DescriptionJob DescriptionPhoenix Group of Virginia seeks an experienced professional to act as the Aircraft Carrier Aviation Support Coordinator. to the coordinator helps PEO Carriers establish aviation readiness on new construction, refueling complex overhaul and inactivation project on Navy carriers. The candidate analyzes technical data coordinates...

  • Technical Java Expert Full stack

    Found in: Talent US C2 - 1 day ago


    Newport News, United States DNI Talents Inc Full time

    • Design client-side and server-side architecture• Build the front-end of applications through appealing visual design• Develop and manage well-functioning databases and applications• Write effective APIs for integration with other third-party cloud solutions• CI/CD Test software to ensure responsiveness and efficiency• Troubleshoot, debug and...

  • supervisory administrative/technical specialist

    Found in: beBee jobs US - 1 week ago


    Naval Base Newport, United States Department Of The Navy Full time

    Summary You will serve as a SUPERVISORY ADMINISTRATIVE/TECHNICAL SPECIALIST as the NUWC Division Newport Director of Corporate Communications, the Code 103 Division Head, and as supervisor for the Code 1033 Technical Information Library Branch in the Corporate Operations Department of NAVUNSEAWARCENDIV NEWPORT RI, located at Naval Base Newport, Rhode...

  • it specialist

    Found in: beBee jobs US - 2 weeks ago


    Newport News, Virginia, United States Department Of The Navy Full time

    Summary You will serve as a IT SPECIALIST (SYSADMIN) of NAVAL WAR COLLEGE. DutiesYou will develop an information technology (IT) service catalog to define technical services provided (e.g., e-mail, application hosting, data backup and recovery, or similar services). You will analyze computer software malfunctions to resolve processing problems You will...

  • Contracts Specialist

    5 hours ago


    Newport News, United States Cherokee Nation Businesses LLC Full time

    Job DescriptionOverview: Government Contracts Specialist - Hampton, VA$68K - $70K Job Overview:This position reports on-site.  The Contracts Specialist will provide a full range of contracting services such as pre-award, cost and pricing, contract award, and post- award services. As well as assist contracting officers in the development of solutions,...

  • IT Specialist

    Found in: beBee jobs US - 1 week ago


    Newport News, Virginia, United States Department Of Defense Full time

    Summary About the Position: This position is located in the Information Technology (IT) Department, Naval Health Clinic New England (NHCNE), Newport, Rhode Island. The incumbent reports to the Site Manager, IT Department, NHCNE Newport. This position covers the planning and coordination of the installation, testing, operation, troubleshooting and...

  • Administrative Support Assistant

    Found in: beBee jobs US - 1 week ago


    Newport News, Virginia, United States Department Of The Navy Full time

    Summary This position is located within Fleet and Family Readiness Program, Mid-Atlantic Fleet and Family Support Program. The Military and Family Support Program (FFSP) is the Navy's primary agency for the delivery of human services intended to enhance the stability and self-sufficiency of individuals and families, resulting in increased operational...


  • Newport News, United States Knewin Full time

    Overview The Army Training Support Center (ATSC) is located at Fort Eustis, Virginia and responsible for managing the Army Training Support Enterprise (TSE) providing oversight for many programs that enable the development, delivery, and sustainment of Training and Education (T&E) support capabilities worldwide. By Light is looking for candidates to provide...