Director, Parking Services
2 weeks ago
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
Director, Parking Services
Job Profile Title
Associate Director D, Business and Finance, Business Services
Job Description Summary
The Director of Penn Parking Services reports directly to the Senior Director of Business Services. In this pivotal role, the Director oversees all aspects of Penn Parking Services, ensuring seamless operations and exceptional service delivery. With an annual labor budget of $3.2 million, the Director manages a team of over 30 full and part-time employees, including salaried professionals, hourly workers, and unionized staff.
The Director oversees a multifaceted portfolio, including revenue management, infrastructure maintenance, resource and people management, employee relations, vendor collaboration, cost control, customer service, stakeholder relationship management, and permit program oversight.
Given the nature of the operation, the Director may need to work occasional evening and weekend hours, especially during Penn events. This role plays a critical part in maintaining a well-functioning and customer-focused parking services department.
**Job Description**:
Job Responsibilities- Oversee operations of Penn Parking Services (approximately 4,200 parking spaces within 7 secured parking garages and 13 surface lots).- Hire, train, supervise, and evaluate two direct reports. Indirectly supervise office administrative staff, Parking Supervisors (non-union), as well as Parking Attendants and Hard Surface Custodians (union).- Optimize revenue from Parking via automation, increasing use of technology, maximizing transient parking rates, marketing, revenue control procedures, and increased parking space utilization rates.- Provide direct oversight to permit and transient parking, special event requests, customer inquiries, accounts receivable, and billing. Thoroughly reconcile operational, systematic, and financial transactions to maximize revenue.- Contribute to an employee and labor relations environment that is productive and positive.- Ensure all parking assets (equipment, technology, property, etc.) are properly maintained and updated by developing relationships with internal departments and outside vendors. Responsible for cost controls in these areas.- With support from Operations staff, coordinate and supervise snow removal efforts for Penn Parking using industry-standard guidelines and close partnership with internal partners including Facilities, Grounds, and Public Safety. Advise Senior Director during all weather-related events which may or may not impact service.- Plan and manage parking support for campus special events (annual Penn Relays, Commencement, Move-In, Move-Out, sporting events, etc.). Represent the department and divisional in all University-wide planning events which require parking.- Provide exceptional customer service via direct correspondence with all levels of University and Health System management, staff and students.- Prepare department budget and continually review and control expenditures. Responsible for administration of assigned budget and advisement on multi-year capital planning budgets.- Prepare strategy and balanced scorecard objectives alongside key performance indicators for monthly and quarterly divisional reports.- Other duties/responsibilities as assigned.
Qualifications:
- Bachelor’s degree and 5 years to 7 years of relevant experience, or an equivalent combination of education and experience, are required. Advanced degree in business management is an advantage.- Substantial demonstrated operational management experience in a com
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