Collections Specialist

4 weeks ago

Edison, United States Core Force Information Solutions Full time

We have an immediate opening for a Collection Specialist here at Core Force.

Job Summary:
**Major Responsibilities include but are not limited to**:
Collections:

- Track and resolve outstanding payment issues and generate weekly aging reports in a timely manner.
- Initiate calls and/or correspondence with customers to inquire about outstanding A/R balances.
- Place collection calls and initiate written correspondence to customers.
- Monitor and maintain assigned accounts - customer calls, account adjustments, small balance write off and customer reconciliations.
- Conduct account research and analysis to resolve billing disputes and payment discrepancies.
- Reduce delinquency for assigned accounts.
- Disputing shortages and full invoice shortages
- Validate approved allowances, returns and investigate price discrepancies.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Communicate and follow up effectively with direct manager regarding customer accounts on a timely basis.
- Establish and maintain effective and cooperative working relationships with clients and company staff.
- Reconcile customer disputes as they pertain to payment of outstanding balances.
- Experience working with factors is a plus.
- Mailing invoices and statements for non-EDI customers

Job Requirements:

- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Excellent communication skills; written, verbal, and oral communication.
- 3+ years with B2B collections, preferably with retail vendors
- Chargeback Experience a PLUS
- Experience with Major Retailers
- Strong math and solid analytical skills are essential.
- Data entry and Excel skills required (VLOOKUP, Pivot tables)
- Deadline oriented and good organization skills.
- Consistent attention to detail and accuracy
- Flexibility to change and learn new processes quickly and the ability to work in a team environment.

Key Accounts:
in Edison office

**Salary to commiserate with experience**

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Paid sick time
- Paid time off
- Referral program
- Vision insurance

Weekly day range:

- Monday to Friday

Work setting:

- Office

**Experience**:

- Microsoft Excel: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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