Director, Talent
4 days ago
Are you a problem solver? Do you enjoy bringing innovative solutions to the table? Our team at Chick-fil-A at 7th and Fig aims to be a high performing & engaged team, while offering impeccable services to all we encounter; creating customers that return for more. Our employee promise is to deliver a safe, fun and caring environment where team members are inspired to excel beyond their known potential. If this excites you, we have an amazing opportunity for you at Chick-Fil-A 7th and Fig.
**Structure**: Reports directly to Owner/Operator
**Top 3 Role Priorities**
- Maintaining Staffing Levels
- Training
- Development
**Core Values**:
- Trust
- Communication
- Customer Focused
- Results Oriented
**Role Description**: The Director of Talent and Culture is responsible for creating and executing strategies that impact the team. He/she/they is conscious of restaurant culture, in-tune with employee performance levels and opportunities, and aware of the growth of the business as it pertains to capacity of the team and the future addition of roles. This individual is responsible for overseeing training, recruiting, onboarding, and all other restaurant personnel needs. The Director of Talent and Culture embodies and fosters the culture and vision of the Operator.
The Director of Talent and Culture is responsible for:
**Proper recruitment and onboarding**
- Actively managing and filling vacancies on the team with goals to stabilize workforce, reduce turnover and increase retention rate
- Overseeing the administration of benefits for the team, including: vacation, retirement, health insurance, wellness, and other benefits
- Conducting orientation with a focus on core values, our commitment to service, and Chick-fil-A culture
- Responsible with ensuring corrective actions and performance reviews are administered fairly and consistently, including proper documentation
- Enforcing critical components of the Employee Handbook and Development Manual
**Leading the training program for the restaurant, including**:
- Tracking Team Member training progress, both hands on and on online platforms
- Evaluating and certifying Trainers
- Leveraging lessons learned and data to drive bi-annual focus leadership workshops to continuously improve the team’s performance and culture
- Continually monitoring performance measurement tools to identify and address gaps in training
**Developing our Team Members and leadership in an intentional way**
- Create and execute a plan for developing the team. Implement systems to ensure the happiness/ fulfillment of the team is intentional
- Coach the team on a daily basis in an intentional way. Focus on building trust and leveraging that trust to build reviews
- Retaining staff by Team Member and Leader engagement.
- Managing intentional systems around daily food safety and food quality evaluations, providing weekly reports to leadership
- Leveraging data to drive results and further improve future training
**Behavioral Characteristics**
- Great communicator - both written and oral
- Amazing organization skills: Record keeping, planning and strategizing
- Work history that provides experience in dealing with a variety of human resource issues
- 50% of task load committed to Director position (meeting, coaching, and creating an accountability culture)
We offer a rich employee benefits package that includes medical, dental, vision, life insurance and a 401K plan. We will also offer incentives based on Key Goals being achieved.
**REQUIREMENTS**:
- This individual is required to work as a Team Member for a minimum of 90 days with positive team reviews before stepping into this role.
The Chick-fil-A story started in 1946, when Truett Cathy opened his first Restaurant, Dwarf Grill, in Hapeville, Georgia. Credited with inventing the original boneless breast of chicken sandwich, Mr. Cathy founded Chick-fil-A, Inc. in the 1960s and pioneered the establishment of restaurants in shopping malls with the opening of the first Chick-fil-A restaurant at a mall in suburban Atlanta in 1967. Since then, Chick-fil-A has steadily grown to become the largest quick-service chicken restaurant chain in the United States.
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.
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