Dispatcher- Command Center

1 week ago

New York, United States Protos Security, LLC Full time

**Position Summary**:
This **Dispatcher** **position is responsible for handling the day-to-day maintenance of schedule coverage for Mulligan Security. This position requires the individual to be a well-organized, detail oriented, resourceful professional with the ability to manage multiple projects simultaneously and operate in a fast-paced environment.

**Essential Job Responsibilities**:

- Keep records and reports up to date
- Print timesheets from the Master Schedule for the Supervisors.
- Check the Master schedule and call in at least 5-6 32hrs flex officers to come in as standby for each tour.
- Notify the Director of the Officer who failed to show for duty and name of officer holding. Attempt to contact officer that did not show. Immediately attempt to find relief for officer holding. Overtime is to be used as a last resort.
- Update Separation List
- Receive all incoming calls and properly direct caller, if it is an officer reporting emergency take all information and relay it properly to Field Team (Rovers), Director and above. In the event of a reported Emergency or Incident at a site: Immediately notify Account Manager/Director to respond to site.

**Minimum Requirements**:

- Strong knowledge of security procedures, protocols, and best practices.
- Excellent communication skills, both verbal and written.
- Microsoft Office Word and Excel
- Ability to remain calm and composed in high-pressure situations.
- Strong decision-making and problem-solving skills.
- Ability to work effectively both independently and as part of a team.
- Proficiency in using security equipment and systems, including CCTV cameras and access control systems.
- Physical fitness and the ability to perform duties that may require standing, walking, or patrolling for extended periods.
- Valid security guard license required prior to assignment.
- Must have at least 1-2 years of security experience

**Competencies**:

- Critical thinking and creative problem-solving skills combined with sound judgment
- Strong ability to multitask and prioritize assignments.
- Organized with an attention to detail.
- Strong verbal and written communication skills
- Flexible and willing to learn new skill sets.
- Ability to take initiative and work within a team structure as well as independently.

Note: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Minimum Qualifications**:

- Education: High School Diploma / GED
- Experience: 1+ years of Security/fireguard.
- Must have an F-02 certification.

**Mulligan Security Offers**:

- A competitive compensation package.
- The rate for this role is $25.00 hourly. Compensation will be commensurate with experience, skill level, functional and/or industry knowledge, education level, certifications, as well as other qualifications.
- PTO, holiday, and sick time off
- Comprehensive health plans including medical, dental and vision.
- 401(k) investment plan
- Life insurance

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