Sales Call Center Manager
4 weeks ago
Overview:
Are you ready to lead a dynamic team in our high-energy Sales Call Center, where every appointment set paves the way for exceptional customer experiences? Look no further. F.H. Furr isn't just a company; it's a legacy of excellence. For over four decades, we've been pioneers in the industry, setting the standard with our unwavering commitment to top-tier service. With over 775 dedicated employees, we stand tall as a major player, delivering exceptional service across Northern Virginia, Southern Maryland, and Delaware. If you're a seasoned leader ready to make an impact in our Call Center, this is your moment.
**Responsibilities**:
- Lead and mentor a team of appointment setters in our bustling call center environment
- Develop and implement strategic initiatives to optimize appointment setting processes and exceed targets
- Foster a positive and high-energy work culture that promotes teamwork and individual growth
- Analyze appointment setting data and trends to identify opportunities for improvement and optimization
- Collaborate with cross-functional teams to ensure seamless communication and coordination
- Uphold F.H. Furr's commitment to excellence in customer service and satisfaction
**Requirements**:
- Proven experience in call center management
- Exceptional leadership skills with a track record of motivating and inspiring teams
- Strong analytical abilities with the aptitude to interpret data and drive results
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced, dynamic work environment
**Benefits**:
- Competitive salary and compensation package
- Comprehensive health and wellness benefits
- Opportunities for career advancement and professional development
- Vibrant company culture with a focus on employee appreciation and recognition
If you're ready to lead our Sales Call Center and play a crucial role in delivering exceptional service to our customers, we want to hear from you. Join us in shaping the future of appointment setting at F.H. Furr
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