Coordinator, Exhibits

2 weeks ago

Alexandria, United States SHRM Full time

SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today’s evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.

Responsible for supporting various aspects of the exhibits and sponsorship programs at SHRM events. These events bring the SHRM brand to life and provide a platform for member engagement with vendors - exhibitors and sponsors. Primary responsibility is managing all aspects of the exhibitor confirmation process for the Annual Conference & Exposition. Maintain an open line of communications with exhibitor and sponsor contacts. Deliver exceptional customer care and execute well-produced logistics and operations. Achieve and exceed individual sales goal of assigned events.

Position Description
- Support the Exhibits & Sponsorships Team with sales for both exhibit space and sponsorships for SHRM virtual and in-person events throughout the year.
- Achieve assigned individual revenue and net square footage goals.
- Support the Director of Exhibits & Sponsorships in executing sales strategies and putting together a reference document with activities and timeline.
- Manage all aspects of the exhibitor confirmation and invoicing process for all SHRM events.
- Maintain clear, up-to-date records, including notes and activities in CRM system on all companies within assigned events.
- Work with the Exhibits & Sponsorship Team for prospecting and qualifying leads; enter leads into a database.
- Develops the Exhibitor Service Kit for each event, including the deadlines and vendor orders for booth structures, carpeting, floral, catering, computers, TV’s, etc.
- Participate in all pre and post-show preparation calls, floor plan configuration calls, collection calls, and provide operations/logístical assistance to ensure a premier customer service experience for all accounts in assigned events.
- Assist with registration, signage, and other event logistics.
- Work closely with other departments in developing and executing optimal customer experience, including having a full understanding of the theme, show-look, and delivering first-class customer service.
- Responsible for supporting logistics for sponsors and exhibitors on-site at SHRM events
- Other duties as required by business needs.

Position Description
- Required
- High school diploma or equivalent
- Minimum of four years of related experience with a high school diploma. At least one year of directly related experience in trade shows/expositions with a bachelor’s degree
- Excellent communication, interpersonal, and organizational skills. Excellent telephone communication skills and writing skills.
- Ability to travel approximately six or seven times per year for an average of three to five nights per trip to support SHRM events.
- Demonstrated customer care/customer experience skills and focus.
- Ability to successfully work independently, as well as part of a team, and possess a can-do, positive attitude.
- Proficient in MS Word, Excel, PowerPoint and database programs.
- Preferred
- Bachelor’s degree
- At least two years of meeting/conference experience. Additional years of experience in trade shows/expositions
- Experience with Map Your Show or basic floor cad systems

Physical Requirements
- Must be able to perform essential duties satisfactorily with reasonable accommodations.
- Work is generally done sitting, talking, hearing, and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.

Work Environment
- Work is regularly performed in a combination of office and conference settings and routinely uses standard office equipment.
- Travel Required: Moderate 20-30%

LI- Hybrid

Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.

SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).

We do not sponsor applicants for work visas.

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