Sales Support Representative

2 weeks ago

Los Angeles, United States Joybird Full time

Joybird is the leading maker of handcrafted, custom-built furniture for the modern home and office. Through an innovative online shopping model, Joybird is transforming the way people purchase furniture by putting the customer at the center of the design process. With hundreds of fabrics, finishes and custom dimensions to choose from, each piece of furniture is as unique as the customer creating it. Inspired by mid-century modern design, LA-based Joybird utilizes responsible sourcing and manufacturing practices and offers a 90-day home trial.

Job Summary:
This position is responsible for direct communication with customers through various channels and achieving metrics outlined by our Customer Experience Leadership team. This role involves showcasing expert knowledge of the entire Joybird catalog and offering personalized style advice and product recommendations to meet each customer's unique preferences. This position contributes to our sales goals by promoting Joybird's furniture, accessories, and services. Consistently delivering an exceptional Joybird experience, maintaining product knowledge, and exceeding established goals are key aspects of this role.

**Job Description**:
KEY RESPONSIBILITIES _(other duties as assigned):_
- Displays expert knowledge on the full Joybird catalog and provides style advice and product recommendations to suit a customer’s unique needs.
- Guide customers through our Virtual Showroom as if they were there in person.
- Develop and utilize sales skills and principles including approach, rapport building, answering objections, closing, follow-up, after-sale service, and continuing contact with all previous and potential customers
- Contribute to customer service sales goals by selling furniture, accessories, and services offered by Joybird.
- Consistently execute the Joybird selling process and strive to provide a favorable experience to all customers.
- Maintain strong knowledge of features and benefits of existing and new product line
- Meet or exceed established goals as set by management.
- Assist our leadership team in creating programs and initiatives to improve our customers’ experiences
- Shares valuable insights with our product, marketing, and technology teams regarding customer needs and feedback.

SCOPE & IMPACT:
MINIMUM REQUIREMENTS:

- Open availability to work in person at our Joybird HQ, a flexible schedule including mornings, evenings, weekends and holidays.
- High School Diploma or equivalent.
- Strong communication skills, both written and verbal.
- 2+ years of Customer service experience, preferably in a sales-oriented or similar role.
- Demonstrated ability to meet or exceed performance goals and targets.
- Knowledge of basic sales principles and techniques.
- Slack, FaceTime, iMessage, WhatsApp, Zoom etc.)
- Strong interpersonal skills and the ability to build rapport with customers.
- Willingness to work collaboratively with the team and assist in initiatives to improve customer experiences.
- The capacity to share valuable customer insights with other teams, such as product, marketing, and technology.

PREFERRED REQUIREMENTS:

- Proficiency in Kustomer, Ujet Software and Assembled
- Problem-solving skills
- Time Management skills
- Negotiations skills
- Knowledge of e-commerce platforms and online shopping trends.
- Resilient - The ability to quickly move past challenging interactions with customers
- Empathetic to your colleagues and our customers.

SUPERVISORY RESPONSIBILITIES: None

PHYSICAL DEMANDS/WORK ENVIRONMENT:
Office environment / no specific or unusual physical or environmental demands. Nearly continuously sit, use repetitive hand motion, hear and listen.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Weekly Hours:
40

Work Shift:

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