Collections Specialist

9 May 2024 Job ID: 1899
- Accounts Receivable
- Cypress, California

ACCOUNTS RECEIVABLE COLLECTIONS SPECIALIST - SPEEDO USA

Cypress, CA - Hybrid

WE ARE SPEEDO

The world's leading swimwear brand, Speedo is passionate about life in and around the water. The brand's heritage of innovation derives from its leadership in competitive swimming, where more Olympic Gold Medals have been won in Speedo than any other brand. Unmatched in performance, fit and feel, we are also America’s #1 goggle brand.

From the first splash to every stroke, the genuine love and excitement we have working with the water is what creates exciting and meaningful relationships.

Speedo is not where we work, it is who we are.

It’s watching a baby in the pool for the first time or our athletes make history. What we do is sacred to us and our connection to the rest of water lovers around the world. Driven by the challenge, not the glory. At Speedo, it is never enough to be good at what you do; you have to love what you do.

Speedo is a part of the Pentland Brands Limited Family.

We are Pentland Brands, a global family business bringing some of the most loved active and footwear brands to millions of people around the world.

We own Speedo, Berghaus, Canterbury of New Zealand, Endura, Mitre, ellesse, SeaVees, Red or Dead and we’re the UK licensee for Kickers and have a joint venture partnership for Lacoste footwear. Our products are available in over 190 countries and are sold either directly by Group companies or are represented by licensees and distributors.

All our brands have their own unique identities and every one of them is powered by Pentland. We have more than 1,200 employees worldwide and we’re always on the lookout for talented, enthusiastic people to help shape our future.

We celebrate differences and give everyone the freedom to innovate and develop, be it through creative working environments or learning opportunities. Our brands are there in the moments that matter - being there for more people, in more of those moments, drives everything we do.

At Pentland, we’re guided by four principles, we use these to make sure we’re not only doing a great job, but we’re doing it in the right way:

- Success is a team game
- With clarity and courage
- Better as standard
- In good conscience

We believe in building brands for the world to love, generation after generation. Your potential is our potential and together we can build and grow brands that last.

KEY PURPOSE:
The Collections Specialist will be part of the regional Finance structure in North America reporting into the Collections Supervisor. In addition to serving as a team contact to the assigned customer base for commercial collections in the US & Canada, this role will require experience in business operational processes. A sharp focus on researching, understanding, explaining, and resolving all issues that are preventing payment. The primary responsibilities of this role are therefore highlighted as follows:
PRIMARY RESPONSIBILITIES:
IMMEDIATE PRIORITIES:

- Establish and maintain effective and cooperative working relationships with internal and external customers and co-workers.
- Actively work collecting on assigned customers to meet department aging and cash flow goals.
- Partner with Customer Service and Sales to research customer disputes and deductions.
- Ability to access and utilize information about open invoices, claims, and payments on customer portals.
- Research open and closed invoices and payments to reconcile customers’ accounts.
- Superior communication skills, both written and verbal, to clearly and concisely provide thorough accurate answers to internal and external customers and leadership.

HOW YOU WILL MAKE A LONG-TERM IMPACT:

- Providing excellent customer service regarding credit & collection issues to internal and external partners.
- Responsible for monitoring past due balances and maintaining current status of assigned accounts through collection efforts.
- Prepare thorough collection notes regarding past due balances for the monthly aging review.
- Research and resolve customer deductions within the same month.
- Throughout each day, review held orders to release as appropriate and resolve issues that cause the hold.
- Partner with the cross functional teams for overall success of the department.
- Additional ad hoc tasks as required.

QUALIFICATIONS & EXPERIENCE:
What you need to have:

- 5+ years’ experience in high volume business to business credit & collections.
- SAP experience preferred.
- Preferred experience using customers’ portals (i.e. Walmart, Costco, Target, Amazon, etc.).
- Excellent verbal and written communication skills.
- Proficiency in Microsoft, including Excel and Outlook.
- Strong attention to detail and results orientated.
- Determined and focused, need to investigate and dig to find the real root causes of issues and provide solution.
- Ability to prioritize and manage multiple responsibilities